• Broken link on website

    I select select CRM Online Help:   This link goes to
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  • Partnering through a Platinum Managed Upgrade: Aurea & Pluradent

    Pluradent, (one of the largest retailers in the European healthcare market), recently took advantage of its Platinum Support subscription to complete a Managed Upgrade of its Aurea CRM software. The success of the upg...
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  • Client Profile: Saint-Gobain’s Managed Upgrade and Custom Migration Project

    German client Saint-Gobain designs, manufactures and distributes materials and solutions for use in buildings, transportation, infrastructure and industrial applications.  The newly revamped Aurea Professional Se...
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  • Jive use cases for customers of Aurea CRM

    Aurea CRM and Jive are both two powerful solutions. With our Unlimited enterprise software library, Jive is now available for you. The true power is in combining both platforms. Below we have described 40 use cases fo...
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  • Use Case: Competitive intelligence

    Solution DetailsQuestion Requestor Answer Customer(s) All Aurea CRM customers Product(s) Jive and ACRM Actor(s) Account Managers, Salespersons, and Sales Managers/Directors Request Details As an Account Manager, Sal...
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  • Use Case: Account Collaboration

    Solution Details                                 ...
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  • Use Case: Opportunity Collaboration

    Solution DetailsQuestion Requestor Answer Customer(s) All Aurea CRM customers Product(s) Jive and ACRM Actor(s) Account Managers, Salespersons, and Sales Managers/Directors Request Details As an Account Manager, Sal...
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  • Use Case: Project Collaboration

    Solution DetailsQuestion Requestor Answer Customer(s) All Aurea CRM customers Product(s) Jive and ACRM Actor(s) Project Managers and Project Team Members Request Details As a Project Manager or Project Team Member, ...
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  • Use Case: Ticket Resolution By Crowdsourcing

    Solution DetailsQuestion Requestor Answer Customer(s) All ACRM customers Product(s) Jive and ACRM Actor(s) Support Agent, Subject Matter Experts Request Details As a Support Agent working on an ACRM service ticket,...
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  • Use Case: Campaign Collaboration

    Solution DetailsQuestion Requestor Answer Customer(s) All ACRM customers Product(s) Jive and ACRM Actor(s) Marketing and Salespersons Request Details As a Marketing or Salesperson, I would like to collaborate on ACR...
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  • AureaWorks White Paper SAP Connector.pdf

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  • Application Maintenance Services

    This package was developed by Aurea to support you in maintaining your current ACRM implementation.   The package will be sized on your requirements. It exists out of three building blocks: Custom Code Maintena...
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  • Aurea CRM Adoption Services

    Aurea has developed this package to assist you in gaining additional ROI with your ACRM implementation by increasing adoption and/or the number of implemented use cases.   What do you get? Together, we will per...
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  • Aurea CRM New Launch

    The Aurea CRM New Launch Package is designed to support you with implementing your new ACRM system. ACRM is extremely flexible software that can be configured to your unique needs. Therefore, the success of CRM softwa...
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  • Software Solutions

    As you know, it’s part of our business model to regularly acquire software companies. And each time we buy a new company, we add their software titles to our Aurea Prime program — giving customers like you...
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  • Aurea CRM Accelerators: 10 Ways to Get More from Aurea CRM

    Aurea CRM Accelerators are small packages of services that address very specific issues with your ACRM implementation. For example, an Exchange connector may not be behaving or performing as expected, you may need to ...
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  • Welcome to our Professional Services Community on AureaWorks!

    I'm happy to welcome you to our new community on AureaWorks, dedicated to Professional Services. This community will help us to bring our message to you, to understand what you want from us and to connect you to our e...
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  • Aurea CRM Strategic Programs

    Want to expand the capabilities of your Aurea CRM implementation? Consider a Strategic Program from our Professional Services team. Strategic Programs are one-off projects that Aurea Professional Services can execute ...
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  • Aurea CRM Maturity Assessments

    At Aurea Professional Services, our Maturity Assessments help you define a roadmap to improve software adoption  within your organization. CRM software is implemented in the heart of your organization: processes ...
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  • AureaWorks White Paper Maturity Assessment.pdf

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