As part of our ongoing efforts to improve the accuracy of our international translations, I am pleased to announce a new process that will assist with getting translation recommendations into the product much quicker. Specifically, we revamped this process with the following objectives in mind:
In general, the process is invisible to the customer, who files bugs to the supportal as before. As always, the more detail supplied the better, including the language the problem is in, a suggested fix to the problem and the language bundle key it affects, if known. It is also useful to indicate in the issue that it should be filed using the ‘fast-track’ method for getting language fixes into core.
Once a customer submits a ticket to Jive Support, the following happens:
We have already tested this process out, and this new process completes in only a few days! Note, however, that there is no guarantee that fast-tracked translation bugs will get into core. It is ultimately up to the language engineer and Jive employee responsible for the language to make this decision, based on appropriateness for all customers and difficulty in getting it fixed.