The ability to access, filter, slice, and dice the cases you submit is one of the most asked for improvements. As such, I am excited to announce our latest improvement, the Case Export App! This solution allows you to access your case data in a whole new way!
To use this new feature simply go to your MyJive Support Group, where you will now see a new option to launch the Case Export app from either the action widget menu or the actions dropdown menu.
Clicking this link opens a window with options for filtering on the case data you wish to export from Jive Community.
Once you click "Go," the app generates a csv file and lets you know when it's done by providing a download button. You can then download and use this file for your own reporting in any 3rd party application that reads csv files, such as MS Excel.
We are pleased to be able to provide our customers with this latest improvement. Please continue to provide us feedback, ask questions, or let us know of any issues you see in Jive Support, so that we can continue to improve our service to you!