We are launching two new features this week in JiveWorks, both of which are centered around improving how you find helpful and relevant support materials when you're either reviewing your cases or creating new cases:
Your MyJive support group is your place for accessing all of your Support cases. In addition to creating cases, we also have customers creating new questions in the public Jive Support community, where you can get help from your peers as well as Jive support engineers.
We've added a new Open Support Community Questions tab to the MyJive groups, where you will be able to quickly find all of your open and unanswered questions that you've asked in the Jive Support community.
The Open Cases tab is the still present and where you will find all of your private support cases.
Our case creation wizard is the page all customers go through when filing a new case - It is a tool designed to help you find documents and discussions in JiveWorks that may help solve a problem that you're running into. Previously, we've limited the case wizard to only showing materials in our Documentation place, our Jive Knowledge Base, and our Jive Support discussion community. With this new change we are now showing materials related to your issue that are found across the entire JiveWorks community. These pieces of content will be listed in the Other Relevant Content section of the case wizard.
If you have any feedback, questions, or concerns, please reach out to Jive Support! Your feedback is critical and helps us shape the future of our Support services.