We are excited to announce that we have redesigned the survey that is sent out to customers after a support case has been closed. We have streamlined the survey process to not only save you time, but to also better align with our business metrics and goals.


The survey format has been updated to include two simple questions:


  1. How likely is it that you would recommend Jive to a friend or colleague?
  2. What is the primary reason for your score?




The changes to the survey are scheduled to launch on Thursday, June 22, 2017.


If you run into any issues or have any questions please post a comment here or file a new support case in your secret MyJive support group. We are eager to hear your feedback so we can provide a successful support experience for you!