• How to: Configure Phrase Substitutions

    Summary Versions Accessing and Extracting the i18n File Sample i18n Files Configuring a Simple Phrase Substitution Configuring an Advanced Phrase Substitution Related Content   Summary ...
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    last modified by XMaskuli
  • How does search work?

    For an update on how the new cloud search works please check this - The specified item was not found. The information below is still relevant for HOP     Introduction Vocabulary Basic search alg...
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    last modified by Shai Sagi
  • How to: Reset Jive DB password (Core, EAE, Analytics)

    Core Edit  ~jive/applications/sbs/home/jive_startup.xml file: <password encrypted="false">new_password</password> Restart Jive - password will be encrypted during startup.   EAE (aka Activity E...
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    last modified by pbielicki
  • How to perform a resummarization of Jive analytics database summary tables to correct inaccurate CMR data

    Introduction Prerequisites Step 1 - Identify and document the problem Step 2 - Estimate the amount of time the CMR system will be unavailable Step 3 - Alert users the CMR system will be unavailable ...
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    last modified by matt.lashley
  • How to Rename Structured Outcomes

    Summary  Jive allows users to mark pieces of content as having a certain outcome, like "Decision", "Final", "Helpful", and so on.  These are called Structured Outcomes in Jive.   These various outco...
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    last modified by jessica.kranda
  • Jive Cloud | Adding Custom Scripts to Headers

    Summary How to add a custom script to the Header of a Theme   Overview To customize your site, and/or include third party analytics services, you must include custom scripts to the Header or Footer of the Site. ...
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    last modified by olivier.pathy
  • CMR | Resolution for Tile not Loading Issue

    Symptoms This issue revolves around the HTML Tiles on Jive cloud instances and behavior began occurring after the 2016.3.10 upgrade. Selecting the Configuration (gear shaped icon) option for the HTML tiles only produ...
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    last modified by bethany.honeycutt
  • Jive X | Join Lithium Support Community

    Summary How to join the Lithium Support Community to create cases and get support for the Jive X Communities   Overview Jive External Community Support has transitioned to the Lithium case portal, as of 18 March....
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    last modified by olivier.pathy
  • Jive UI | Capturing HAR Web Requests in Chrome for Jive Support

    Summary How to Capture Web Requests (HAR) in Chrome for Support   OverviewIn some situations Jive Support will ask for a copy of your browser's web requests while you reproduce a particolar issue or unexpected be...
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    last modified by olivier.pathy
  • Email alerts | Turn email notifications for "@" mentions on or off

    Summary How to configure whether or not you get email notifications when someone "@" mentions you in Jive. Instructions Please follow the steps below: Once logged in, click on your avatar, and then on "preferences" ...
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    last modified by olivier.pathy
  • How to re-enable the Insert Image icon when it is disabled in the Rich Text Editor

    Summary Versions Details Summary  When creating or editing a piece of content, like a document, discussion, or a blog, you may come across an instance where the icon used to add new images is disabled...
  • How to test your LDAP settings in 10 minutes or less

    We're going to show you how to test your Jive LDAP integration settings in 10 minutes or less. We recommend validating your LDAP integration settings before using them in your Jive instance. This will prevent the sync...
  • How to Convert From Widgets to Tiles

    As Jive continues to develop tiles for a mobile-friendly experience, widgets are no longer being developed. If you are looking to switch your pages from widgets to tiles, we will provide you with the steps you need to...
  • How Role badges work and how to configure them

    Summary Versions Details Creating your User Group by hand Creating your User Group by LDAP Known Limitation Users should only have one role badge assigned to them Role badges do not display on ...
  • How to hide the homepage left sidebar panel and inbox links after the 2016.2 upgrade (Bug JIVE-74443 & JIVE-74820)

    Issue Summary There is a known issue, JIVE-74443 for Jive-x and JIVE-74820 for Jive-n, that has been identified in the recent version of Jive Cloud 2016.2, where people will incorrectly see the left sidebar on the hom...
  • How to force users to join a Social Group using Jive v3 Core API

    Summary Versions Details Core API v3.x Using a Rest Client Using Curl Related Information   Summary There may be times when you need to force a user to become a member of a Social Group...
  • How to setup and troubleshoot <iframe> tags in Jive

    Summary Setup Using <iframe> within HTML Widgets and Tiles Using <iframe> within the Rich Text Editor (RTE) Troubleshooting Why is my <iframe> getting stripped out? Why is the src= attribute for...
  • How to Use the Audit Log Viewer to Aid in Technical Troubleshooting

    Summary Details The Audit Log viewer (Admin Console) Versions Filter Options Filter By User Start and End Date Page Controls Results Timestamp Description Click for details ...
  • How to Upgrade your Google Docs Integration when Upgrading to Jive Winter 2015 Cloud Release

    Google Docs Integration Migration Steps for Jive Winter 2015 Cloud Release Who is this for? Why is this necessary? How do I upgrade the Google Docs integration for my Jive Cloud site? Step 1: Upgrade Googl...
  • How to stop New Feature Updates inbox notifications after upgrading to a new version of Jive

    Summary After upgrading to a Jive 8 or later your end users will see a "New Feature Updates" notification in their inbox.   This inbox notification will list out the new major features of Jive that will impact e...