• How to Change your Group URL using Jive API v3

    Summary Versions Details Steps 1) Install a REST Client that you can use to make Jive API calls 2) Identify if the URL of the group you wish to change. 3) API Call 1: Run a Search API call to find ...
  • Extracting data from Cloudalytics using a Rest Client

    Personal thought: Having worked with the Cloudalytics API, this is my attempt at simplifying the content for a less technical user. This approach can be used by users who are not very savvy with APIs to extract data ...
  • How to Capture Web Requests (HAR) in Chrome for Support

    Summary  In some situations Jive Support will ask for a copy of your browser's web requests while you reproduce a particular issue or unexpected behavior. Providing these web requests to Jive Support can help sp...
  • How to Disable News in Jive Cloud 2015.3

    Summary Starting in Jive Cloud 2015.3, the News feature is automatically enabled for all communities.   You can read more about the News features at Deep Dive: News and Tile Enhancements   In 2015.3, commu...
  • How to send your browser's developer tools console errors to Jive Support

    Summary Details Chrome Firefox Internet Explorer   Summary  If you are experiencing an issue with the Jive platform then Jive Support may ask you to reproduce the issue once more and then...
  • How to remove unwanted or unused tags

    Summary Versions Details Related Materials   Summary When looking at your list of used tags in Jive you may end up seeing older tags that are no longer associated to any content. You may wish to re...
  • How-To: Access setup mode via jive_startup.xml

    Summary What is this used for? Where is it located? Why would I need to update it? How do I update it? Summary This article is intended to help educate you on the what, where, why and how you might...
  • How to reset the Jive application encryption key

    Summary  You may find that during an on-premise data migration or site copy you will need to reset your application's encryption keys in order for the Jive application to correctly start back up.  Follow th...
  • How to gather network trace from mobile device using Charles proxy?

    What is a Charles proxy? Download Steps to connect mobile with Charles on your machine What is a Charles proxy?It's a web proxy that runs on the machine, also known as 'HTTP Proxy/HTTP Monitor'. The web browser is ...
  • How to change or remove the "Did you mean" search recommendations

    Summary Versions Details Adding a specific word to the spell check dictionary Disabling the "Did you mean" recommendations Related Information   Summary  You may sometimes see that i...
  • How to place custom images in your Jive email header and footer

    Summary  In order to add custom images to a Jive email header or footer template, the images will need to be stored in place that is publicly accessible.  The Jive application provides a solution for this o...
  • How to use Fiddlercap to capture web traffic for troubleshooting

    A support agent may request that you use a tool like Fiddlercap to capture web requests in order to help expedite the troubleshooting process. This may be used if you're having issues connecting to a site or are runni...
  • How to clear out all document previews

    If you've run into a document conversion issue that's left you with a lot of failed document conversions in your system, you can use the following process to delete all document previews from your installation. Note t...
  • Embedded Javascript and HTML widgets

    What changed  As of version 4.0.6, the HTML Text Widget will remove script tags from untrusted (i.e. non administrative) users. This feature is a security measure, as allowing untrusted users to embed arbitrary ...
  • How to disable or enable Community Digest emails for all users

    Summary Cloud: Hosted and On-Prem: Versions Summary Sometimes, it is necessary for community managers to disable Community Digests globally for all users.   Cloud: Community digests can be disabled...
  • How to set up Maintenance Mode for On-Premise Installations

    Summary Set Up Customize the maintenance page with your messaging Setting up Apache Redirect Bypassing the Maintenance page Setting up the cookie file   Summary  Setting up on-prem...
  • How to fix Apache from not starting due to existing PID files not being removed

    Summary Versions Details   Summary If the Jive application is not stopped gracefully it may fail to come up. Often times this behavior manifests as an error and you can resolve the issue by deleting or...
  • How to make your Interceptors apply globally

    Overview If you use Interceptors in your Jive instance you've probably noticed one frustrating limitation: it is only possible to configure interceptors in the Admin Console in Spaces. While the feature works great th...
  • How to Update or Replace UI Text Strings in Jive for Office and Jive for Outlook

    Summary The Jive for Outlook and Office modules allow for administrators to customize and change the text shown in the module in Office and Outlook. This feature was introduced in 3.2 of both modules.   You can ...
  • How to Find a File in Jive's File Storage System

    Summary Example of finding a specific file in the file system Step 1 - Upload a file in Jive Step 2 - Find the Object ID in the application database Step 3 - Generate the name of the file in the file sto...