• How to Find a File in Jive's File Storage System

    Summary Example of finding a specific file in the file system Step 1 - Upload a file in Jive Step 2 - Find the Object ID in the application database Step 3 - Generate the name of the file in the file sto...
  • How to change the default Place Navigation selection layout to be the Overview page when creating a new place

    Background When creating a new place in Jive, you can select what the default Place Navigation page will be for the place.     When setting up a new place there are three main options to choose from: ...
  • How to Reset a Group or Space Overview page to its default configuration

    Summary Relevant Versions of Jive Resolution Steps CONTAINER_TYPE CONTAINER_ID Determine the correct value for CONTAINER_TYPE and CONTAINER_ID   SummaryUsing the process outlined below wil...
  • How to completely uninstall Jive for Outlook and Jive for Office

    Summary Uninstalling Step 1 Step 2 Step 3 Step 4 Step 5 Reinstalling   Summary Jive for Office / Outlook are add-ons that connect into their Office counterparts and provide additio...
  • How to fix broken images in content referencing an incorrect Jive URL after a migration

    Summary During a site migration that involves the URL if your community changing you may find that once the migration is complete that images embedded in content like Documents and Discussions no longer work.   ...
  • Identifying what node you're on in an on-premise environment

    Summary Background How to determine what node a user is on Example of determining what node a user is logged in on Step 1 - Find the load balancer cookie Step 2 - Find the cookie value Step 3 - Dec...
  • OAuth Timeout settings for Jive Add-ons

    What is the difference between the Access Token and the Refresh Token? What are the default values of these tokens in Jive? What are some examples of applications which leverage these token settings? What ...
  • Can you disable the Share a document feature? Can PDF sharing be disabled?

    Summary Where to configure sharing Can you disable the auto-convert to PDF feature? Related Information   Summary  Sharing content is a core feature of Jive, and there are several ways to con...
  • Best practices for updating a user's username, first or last name, or their email address when using SAML SSO

    Summary Versions Details Setting Sync User Profile on Login External Identity changes Summary If you are using SAML SSO in your Jive site for managing user accounts, and you need to update certain ...
  • How to unlock your admin account in Jive

    Summary  How to regain access to your admin account if it loses its System Admin role or the password is changed. These steps are only applicable to On Premise installations of Jive.   Versions  Verif...
  • External Contributors vs Standard Users. Can you convert an external user to a standard user?

    Summary Versions Details Differences between External Contributor and Standard User Site Settings Creating & Converting Users Related Information   Summary  Jive sites which a...
  • How to remove automatically inserted icons next to internal Jive links

    Summary Workaround Related Materials   SummaryWhen creating links inside Jive to other Jive pages (i.e. internal links) you'll often see a small icon automatically inserted before the link text in you...
  • How-To use SFTP to transfer files to and from Jive

    Summary Sending content to a Jive server via SFTP What SFTP is not used for   Summary Secure File Transfer Protocol (SFTP) allows files to be exchanged securely between a client and server.  Jive...
  • What is the difference between the Project Calendar and Events Calendar?

    In Jive there are two different calendars that you can find: Project Calendar widget that shows Tasks or Checkpoints within a Project Calendar tab that shows Events that are created in a place   The two calend...
  • How to approve an accidentally rejected user

    Summary Versions Details Related Information   Summary This document will guide you through the process of re-approving a user that was accidentally rejected through moderation.   VersionsVeri...
  • How to install mitmproxy for Jive Mobile and Jive Daily debugging and troubleshooting

    What is this This guide will demonstrate how to install and use mitmproxy, which is a helpful tool for troubleshooting connectivity and network issues with Jive Mobile and Jive Daily.   Is Jive Support is unable...
  • What is Discussion Read Tracking?

    Feature Summary  Read Tracking is a feature in Jive that allows for the system to track whether or not a user has read or viewed a thread since its last update or reply.   After this feature is enabled, wh...
  • How to use the Slideshow Carousel Widget

    Summary Versions Details Permission Requirements FAQ Can we increase the maximum number of slides? Why are the slides being cut off on the right side? Can I change the size of the slides or t...
  • The number of virus scan retry attempts has been exceeded for a file.  Is the virus scan server down?

    Overview Troubleshooting Steps 1. Are other files being scanned successfully? 2. Can the file be scanned after resetting the number of attempts? 3. File a case with Jive Software Support Make this ...
  • How to Find the Jive for Office and Outlook Logs

    Overview  Jive for Office and Jive for Outlook are both locally installed connectors that allow you to use your familiar Microsoft Office programs to work with your Jive Community.  Since Jive for Office an...