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Summary Issue Encountered: ETL process is failing everyday with the following error: 'Task: ProjectETL : Invalid year value' Environment Hosted, Cloud Expected Result ETL process runs automatically, successfully every... Summary Issue Encountered: Some Space URLs have keywords missing from them despite the "Keywords in Content URLs" being enabled Environment All instances. Steps to Reproduce Go to Admin Console > System > Settin... Summary Tagged content tile not pulling contents Problem Description Content tagged with more than one word are not pulled out in a tagged content tile. Environment 9.0.3 Steps to Reproduce Upload a document. Put t... Summary Issue Encountered: All the non-admin User/User Group have permission to create a Space. Environment 2016.3.10 Steps to Reproduce Login to the Jive instance as a non-admin user. Click on the 'Create' option on... Summary When SSO is enabled, the "Open in Jive Daily app" link returns a black screen and app is never opened Environment 2.24, 2018.1 Problem Description On Android devices only when trying to open a Ji... Summary Points discrepancy between CMR Leadwerboard Report and Profile Hovercard Environment 9.0.2, 9.0.3 Problem Description There is a discrepancy with points shown in CMR Leaderboard report and Profile Hovercard St... Summary Slide Titles from Carousel Tile are cut on Google Chrome Probelm Description Titles in the Carousel Tile are cut on Chrome browser. Steps to Reproduce Add a Carousel tile in Jive with images and slide titles ... Summary Normal registered users (and not logged in) see the username instead of the full name for deactivated user accounts. Environment Jive Cloud 2016.3.9.0 Problem Description Normal registered users (and not logge... Summary Inviting users to a private event does not generate email Environment Jive Cloud 2016.3.9.0 Problem Description Private events do not generate emails for invites Steps to reproduce Create a private event Invi... Summary The Administrators of a Space are unable to mark an existing discussion created by another User as "Official". They can only mark a discussion as "Official" if they start the discussion themselves. Steps to re... Summary When a User is given a Badge by using the “Give someone a badge” feature in the "Badges" screen, a notification is sent to the person's Jive Inbox but it is not displayed in their User Profile Step... Summary Clicking the alignment buttons for a table in the RTE does nothing. Environment Jive 9.0.1 - 9.0.3 Description Clicking on the alignment buttons for a table added within the Rich Text Editor (RTE) does nothing... Description Common case jiveID table is out of sync Symptoms Log messages Confirming the problem java.io.IOException: No locks available Symptoms Log messages Resolving the issue Description Us... The Problem: Are you seeing that videos are being uploaded upside down? This could be due to the fact that it was rotated before upload. Videos taken on phones and handheld cameras often automatically rotate videos to... Summary
Summary Users may see an issue where clicking the "Insert Video" or "Insert Image" link in the RTE (Rich Text Editor) opens a blank black popup where one is unable to add any n... Summary
Types of Leaderboards
Definitions of Leaderboard Configuration Options
Leaderboard Time Period
Summary There are ... Summary If you are using Jive Rewards for managing gamification, points, quests, and missions, then you may see an issue where the User Leaderboard report in Jive's Community Manager Reports (CMR) either show incorrec... Summary
Automatically Disabling accounts
Automatically Enabling accounts
Syncing user profiles
Permission Group sync
What will Jive Support help you with?
What can Jive Support NOT help you with?
Summary Jive Support services are provided to all Jive customers who are running activel... Dear Jive Customers, With immediate effect we are introducing a new feature to our Support cases. This feature prevents the re-opening or posting of additional comments 30 days after the case has been closed an...