• Analytics | ETL process fails with error: 'Task: ProjectETL : Invalid year value'

    Summary Issue Encountered: ETL process is failing everyday with the following error: 'Task: ProjectETL : Invalid year value' Environment Hosted, Cloud Expected Result ETL process runs automatically, successfully every...
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    last modified by olivier.pathy
  • URL | Keywords missing from Space URLs

    Summary Issue Encountered: Some Space URLs have keywords missing from them despite the "Keywords in Content URLs" being enabled Environment All instances. Steps to Reproduce Go to Admin Console > System > Settin...
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    last modified by olivier.pathy
  • Tiles | Content tagged with words is not pulled out

    Summary Tagged content tile not pulling contents Problem Description Content tagged with more than one word are not pulled out in a tagged content tile. Environment 9.0.3 Steps to Reproduce Upload a document. Put t...
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    last modified by olivier.pathy
  • Space | Non-admins able to create Space

    Summary Issue Encountered: All the non-admin User/User Group have permission to create a Space. Environment 2016.3.10 Steps to Reproduce Login to the Jive instance as a non-admin user. Click on the 'Create' option on...
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    last modified by olivier.pathy
  • Jive Daily | "Open in Jive Daily app" link throws blank screen

    Summary When SSO is enabled, the "Open in Jive Daily app" link returns a black screen and app is never opened   Environment 2.24, 2018.1   Problem Description On Android devices only when trying to open a Ji...
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    last modified by olivier.pathy
  • CMR | Points discrepancy between Leaderboard and Profile

    Summary Points discrepancy between CMR Leadwerboard Report and Profile Hovercard Environment 9.0.2, 9.0.3 Problem Description There is a discrepancy with points shown in CMR Leaderboard report and Profile Hovercard St...
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    last modified by olivier.pathy
  • Carousel Tile | Title cut on Google Chrome

    Summary Slide Titles from Carousel Tile are cut on Google Chrome Probelm Description Titles in the Carousel Tile are cut on Chrome browser. Steps to Reproduce Add a Carousel tile in Jive with images and slide titles ...
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    last modified by olivier.pathy
  • Admin Console | Deactivated user accounts do not follow the profile settings set in the Admin Console

    Summary Normal registered users (and not logged in) see the username instead of the full name for deactivated user accounts. Environment Jive Cloud 2016.3.9.0 Problem Description Normal registered users (and not logge...
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  • Jive Email | Private events do not generate emails for invites

    Summary Inviting users to a private event does not generate email Environment Jive Cloud 2016.3.9.0 Problem Description Private events do not generate emails for invites Steps to reproduce Create a private event Invi...
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    last modified by olivier.pathy
  • Space | Space admins unable to mark discussions in a Space as 'Official'

    Summary The Administrators of a Space are unable to mark an existing discussion created by another User as "Official". They can only mark a discussion as "Official" if they start the discussion themselves. Steps to re...
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    last modified by olivier.pathy
  • Rewards | Badges are not displayed when awarded from a User Profile

    Summary When a User is given a Badge by using the “Give someone a badge” feature in the "Badges" screen, a notification is sent to the person's Jive Inbox but it is not displayed in their User Profile Step...
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    last modified by olivier.pathy
  • Jive RTE | Table alignment not working with Jive 9.x

    Summary Clicking the alignment buttons for a table in the RTE does nothing. Environment Jive 9.0.1 - 9.0.3 Description Clicking on the alignment buttons for a table added within the Rich Text Editor (RTE) does nothing...
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  • Troubleshooting "storage provider returned false on the put operation"

    Description Common case jiveID table is out of sync Symptoms Log messages Confirming the problem java.io.IOException: No locks available Symptoms Log messages Resolving the issue   Description  Us...
  • Upside down videos?

    The Problem: Are you seeing that videos are being uploaded upside down? This could be due to the fact that it was rotated before upload. Videos taken on phones and handheld cameras often automatically rotate videos to...
  • Video or Image insert modal popup shows a black box in Chrome due to zoom level

    Summary Workaround   Summary  Users may see an issue where clicking the "Insert Video" or "Insert Image" link in the RTE (Rich Text Editor) opens a blank black popup where one is unable to add any n...
  • Taking a deeper look into Gamification Leaderboards

    Summary Types of Leaderboards Definitions of Leaderboard Configuration Options Leaderboard Time Period Leaderboard Backfilling Anonymous Users Tie Breaking FAQ Summary  There are ...
  • Why are my User Leaderboards reports incorrect or showing no points being earned? It may be because of Jive Rewards

    Summary If you are using Jive Rewards for managing gamification, points, quests, and missions, then you may see an issue where the User Leaderboard report in Jive's Community Manager Reports (CMR) either show incorrec...
  • Differences between SAML SSO and LDAP user and group syncing

    Summary Versions Details Automatic Sync Automatically Disabling accounts Automatically Enabling accounts Auto-provisioning accounts Syncing user profiles Permission Group sync Manager...
  • What can Jive Support help you with? What can't Support do?

    Summary What will Jive Support help you with? What can Jive Support NOT help you with? Related Information   Summary Jive Support services are provided to all Jive customers who are running activel...
  • Support Case Lock

    Dear Jive Customers,   With immediate effect we are introducing a new feature to our Support cases. This feature prevents the re-opening or posting of additional comments 30 days after the case has been closed an...