• Support Case Lock

    Dear Jive Customers,   With immediate effect we are introducing a new feature to our Support cases. This feature prevents the re-opening or posting of additional comments 30 days after the case has been closed an...
  • What is Jive talking about: The Rolling Restart

    If you're one of our hosted customers, you've likely heard us use the term "rolling restart" at one time or another. This document covers what we mean by that term, how it will impact your users, and when it's applica...
  • QuickLinks No Longer Available in Jive Community

    Quick Links - What is it?  QuickLinks was a plugin for Jive Custom 5 and 6 that added a list of user defined quick links to the Userbar navigation for quick reference. This plugin allowed users to customize thei...
  • The number of virus scan retry attempts has been exceeded for a file.  Is the virus scan server down?

    Overview Troubleshooting Steps 1. Are other files being scanned successfully? 2. Can the file be scanned after resetting the number of attempts? 3. File a case with Jive Software Support Make this ...
  • Troubleshooting Twitter/other custom scripts that are cut off by the HTML Widgets resizeMe function

    Summary Identifying the Problem Broken Twitter Widget Working Twitter Widget Cause Resolution Option 1: Wrap your script with a div using a static height Option 2: Call the resizeMe script th...
  • Troubleshooting Office documents showing as "Read Only" in Jive for Office when opened from Internet Explorer

    Summary Identifying the Problem Versions Cause Resolution Workaround 1 - Save the file to your desktop or My Documents first Workaround 2 - Change your security settings in Internet Explorer or M...
  • How to Find the Jive for Office and Outlook Logs

    Overview  Jive for Office and Jive for Outlook are both locally installed connectors that allow you to use your familiar Microsoft Office programs to work with your Jive Community.  Since Jive for Office an...
  • Helpful information for troubleshooting "You may have been logged out" errors

    Overview   At some point, you might come across the orange bar saying "You may have been logged out."     This error message isn't entirely helpful, since in a lot of cases, the user was never logge...
  • Issue Workaround: IE 7, 8, 9, or 10 Displays IE6 Unsupported Browser Page

    Summary Issue Details Identifying the Problem Versions Conditions Symptoms Cause Resolutions and Workarounds   Summary  Users may see a page identifying them as an IE 6 user ...
  • Resolving Java Crypto Errors When Building Maven or Reporting Your License

    Introduction When you compile your Maven project or try to send your license to our reporting servers from a development environment, you can run into some issues that will not allow you to finish what you are doing. ...
  • Gray log in screen on Jive Mobile using iOS 5

    SummaryiOS 5 does not accept cookies by default, resulting in a gray log in screen when accessing a Jive Mobile site.   Issue Details Jira Issues: MOBDEV-1339 - improve mobile client behavior when cookies are not...
  • Troubleshooting Duplicate Email Issues

    Problem: Users receive duplicate email notifications for the same task, or receive email notifications for tasks which have already been marked as completed. This also applies to digest emails in SBS 4.0.   Type ...
  • Links from Microsoft Office documents don't redirect properly

    Problem: When following a hyperlink to Jive content from a Microsoft Office application (i.e. Outlook, Excel, Powerpoint, Word, etc.), you are redirected to the login page or index.jspa.   Type of Problem:  ...
  • Preparing your Jive instance for a sudden increase in traffic or usage

    Summary There may be times when your Jive community sees a sudden increase in traffic and usage. This can be due to company announcements, CEO blog posts, or inviting the entirety of your organization to join your Jiv...
  • Providing Troubleshooting Information to Support for Performance Issues

    Background Questions to Answer when Experiencing Performance Issues Logs to Provide to Jive Support for Troubleshooting Types of Logs and Diagnostics Client-side Logs Browser Network Requests Troub...
  • How to find the logs for Jive mobile apps

    Overview Jive and Jive-x for Android (Native App) Jive and Jive-x for iOS (Native App) Jive Daily   Overview  In the event that you are experiencing issues with Jive for Android or Jive for i...
  • License Warnings and Their Meanings

    This document contains explanations of what the various license warnings in your Jive instance mean and the steps you can take to resolve them.   The main thing to remember is that when the license warning is in ...
  • Troubleshooting Gamification Configuration - Actions, Missions and Awards

    Gamification Module Configuration  Gamification Module Configuration Summary Overview Possible Issues to Consider Conditions Some Symptoms Working Example Cause Analysis User identifica...
  • OOTB SSO Troubleshooting in 5.0.1.1 and above

    SAMLv2 IdP Specific ADFS PingFederate Salesforce Common Issues Destination endpoint '{}' did not match the recipient endpoint '{}': [Assertion failed] - this argument is required; it must not b...
  • How to reset SAML SSO Keystore in Jive (On Premise)

    Summary Example Errors & Symptoms Versions Solution   Summary  Occasionally the following errors may be seen in the logs, most commonly after migrating a database from one instance to another. You w...