• Fixed and Known Issues in Jive-n and Jive-x 2015.3 Maintenance Release

    Summary The purpose of this document is to provide a list of the most commonly reported issues found in Jive Cloud 2015.3, including each issue's current status.   This list is managed by the Jive Quality Engine...
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    last modified by Ekaterina Rudskaya
  • A Deep Dive into Jive Cloud Search: How It Works and How to Make It Work for You

    Search is one of the most critical components of a healthy community. A solid search tool helps you find people, places, and content quickly and easily. It lets you search far and wide or narrow your question to very ...
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    last modified by Shai Sagi
  • Guide to Troubleshooting LDAP/Active Directory Integration

    Please note that most of this information has been rolled into the official Jive product documentation at https://docs.jivesoftware.com/   How do I edit my LDAP settings? What do those settings mean, any...
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    last modified by ryan.eno
  • Jive UI | Capturing HAR Web Requests in Chrome for Jive Support

    Summary How to Capture Web Requests (HAR) in Chrome for Support   OverviewIn some situations, Jive Support will ask for a copy of your browser's web requests while you reproduce a particular issue or unexpected b...
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    last modified by carlos.landivar
  • How to: Configure Phrase Substitutions

    Summary Versions Accessing and Extracting the i18n File Sample i18n Files Configuring a Simple Phrase Substitution Configuring an Advanced Phrase Substitution Related Content   Summary ...
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    last modified by XMaskuli
  • v5 Search Index Parameters

    These are the current Search Parameter settings used in the v5 Search Index. Details of the fields, scores and matching are explained here: A Deep Dive into Jive Cloud Search: How It Works and How to Make It Work for...
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    last modified by XMaskuli
  • How does search work?

    For an update on how the new cloud search works please check this - The specified item was not found. The information below is still relevant for HOP     Introduction Vocabulary Basic search alg...
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    last modified by Shai Sagi
  • Video Module FAQ

    Installation Do I need a license or plugin? Can I use the video module if my Jive instance is on-premise (self-managed)? How does the video module work?  Is there an architecture diagram? Why does t...
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    last modified by michael.geller
  • Jive Vital Signs: One page to assess the health of a Jive application stack

    SummaryThis document describes the contents of "Jive Vital Signs" page for the Jive application. Enabled via sys prop: vitals.enabled = true   RationaleThe idea is to provide a single web service which returns a ...
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    last modified by bethany.honeycutt
  • Best Practices for Creating a Showstopper Case with Jive Support

    What is a Showstopper case? How do I create a Showstopper case? How does Jive handle a Showstopper case? What is expected from a customer in a Showstopper case? How can a Showstopper case get downgrade...
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    last modified by rafael.estrada
  • How to: Reset Jive DB password (Core, EAE, Analytics)

    Core Edit  ~jive/applications/sbs/home/jive_startup.xml file: <password encrypted="false">new_password</password> Restart Jive - password will be encrypted during startup.   EAE (aka Activity E...
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    last modified by pbielicki
  • Best Practices: 11 Steps for Quick Case Resolution

    Summary Please keep the following in mind when filing a support case. Providing the following information in your case description will help reduce the amount of time it takes to identify the issue you're seeing. ...
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    last modified by jose.munoz
  • What is an RCA at Aurea/Jive?

    What is an RCA at Aurea/Jive?  An RCA, also known as a Root Cause Analysis, is a document produced by the Jive SaaSOps and Engineering teams that is published in order to better understand what caused a major out...
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    last modified by ianw28
  • Verifying and Fixing Custom Theme Functionality in AWS

    Overview After the customer instance is migrated to AWS, the breadcrumbs and the Edit, Share, and Actions button stop working on a document page This only applies to custom themes that have modified the default head...
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    last modified by ryan.eno
  • How to perform a resummarization of Jive analytics database summary tables to correct inaccurate CMR data

    Introduction Prerequisites Step 1 - Identify and document the problem Step 2 - Estimate the amount of time the CMR system will be unavailable Step 3 - Alert users the CMR system will be unavailable ...
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    last modified by matt.lashley
  • How to Rename Structured Outcomes

    Summary  Jive allows users to mark pieces of content as having a certain outcome, like "Decision", "Final", "Helpful", and so on.  These are called Structured Outcomes in Jive.   These various outco...
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    last modified by jessica.kranda
  • Complete List of Phrase Substitution Keys

    This list is current as of 2018-07-18   # Outcomes outcomes.actionButton.label = Actions outcomes.unknownError = An unexpected error has occurred.  It may be helpful to reload the page and retry your a...
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    last modified by jessica.kranda
  • External IP addresses for Cloud and Hosted Jive sites

    Summary Versions External IPs What data center am I in? Changes in Jive Cloud 2018.x - Jive's Next-Generation Cloud Platform Related Materials   SummaryAll Cloud and Hosted Jive instances ...
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    last modified by XMaskuli
  • Jive Daily | Clicking on subpace link not open subpace in Key Content and Places Tile

    Summary Subspace link within Key Content and Places tile does not redirect to subspace Problem Description When a Key Content and Place Tile is created in Jive with links to subspaces, in the Jive Daily application ta...
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    last modified by olivier.pathy
  • Jive Cloud | Adding Custom Scripts to Headers

    Summary How to add a custom script to the Header of a Theme   Overview To customize your site, and/or include third party analytics services, you must include custom scripts to the Header or Footer of the Site. ...
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    last modified by olivier.pathy