• How to: Configure Phrase Substitutions

    Summary Versions Accessing and Extracting the i18n File Sample i18n Files Configuring a Simple Phrase Substitution Configuring an Advanced Phrase Substitution Related Content   Summary ...
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    last modified by wsaejao
  • Verifying and Fixing Custom Theme Functionality in AWS

    Overview After the customer instance is migrated to AWS, the breadcrumbs and the Edit, Share, and Actions button stop working on a document page This only applies to custom themes that have modified the default head...
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    last modified by ryan.eno
  • Best Practices for Creating a Severity 1 (sev1) Case with Jive Support

    What is a Severity 1 (Sev1) case? How do I create a Severity 1 case? How does Jive handle a Severity 1 case? What is expected from a customer in a Severity 1 case? How can a Severity 1 case get downgra...
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    last modified by varinder.sandhu
  • How to perform a resummarization of Jive analytics database summary tables to correct inaccurate CMR data

    Introduction Prerequisites Step 1 - Identify and document the problem Step 2 - Estimate the amount of time the CMR system will be unavailable Step 3 - Alert users the CMR system will be unavailable ...
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    last modified by matt.lashley
  • How to Rename Structured Outcomes

    Summary  Jive allows users to mark pieces of content as having a certain outcome, like "Decision", "Final", "Helpful", and so on.  These are called Structured Outcomes in Jive.   These various outco...
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    last modified by jessica.kranda
  • Complete List of Phrase Substitution Keys

    This list is current as of 2018-07-18   # Outcomes outcomes.actionButton.label = Actions outcomes.unknownError = An unexpected error has occurred.  It may be helpful to reload the page and retry your a...
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    last modified by jessica.kranda
  • External IP addresses for Cloud and Hosted Jive sites

    Summary Versions External IPs What data center am I in? Changes in Jive Cloud 2018.x - Jive's Next-Generation Cloud Platform Related Materials   SummaryAll Cloud and Hosted Jive instances ...
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    last modified by XMaskuli
  • Jive Daily | Clicking on subpace link not open subpace in Key Content and Places Tile

    Summary Subspace link within Key Content and Places tile does not redirect to subspace Problem Description When a Key Content and Place Tile is created in Jive with links to subspaces, in the Jive Daily application ta...
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    last modified by olivier.pathy
  • Jive Cloud | Adding Custom Scripts to Headers

    Summary How to add a custom script to the Header of a Theme   Overview To customize your site, and/or include third party analytics services, you must include custom scripts to the Header or Footer of the Site. ...
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    last modified by olivier.pathy
  • Analytics | ETL process fails with error: 'Task: ProjectETL : Invalid year value'

    Summary Issue Encountered: ETL process is failing everyday with the following error: 'Task: ProjectETL : Invalid year value' Environment Hosted, Cloud Expected Result ETL process runs automatically, successfully every...
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    last modified by olivier.pathy
  • URL | Keywords missing from Space URLs

    Summary Issue Encountered: Some Space URLs have keywords missing from them despite the "Keywords in Content URLs" being enabled Environment All instances. Steps to Reproduce Go to Admin Console > System > Settin...
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    last modified by olivier.pathy
  • Tiles | Content tagged with words is not pulled out

    Summary Tagged content tile not pulling contents Problem Description Content tagged with more than one word are not pulled out in a tagged content tile. Environment 9.0.3 Steps to Reproduce Upload a document. Put t...
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    last modified by olivier.pathy
  • CMR | Resolution for Tile not Loading Issue

    Symptoms This issue revolves around the HTML Tiles on Jive cloud instances and behavior began occurring after the 2016.3.10 upgrade. Selecting the Configuration (gear shaped icon) option for the HTML tiles only produ...
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    last modified by bethany.honeycutt
  • Space | Non-admins able to create Space

    Summary Issue Encountered: All the non-admin User/User Group have permission to create a Space. Environment 2016.3.10 Steps to Reproduce Login to the Jive instance as a non-admin user. Click on the 'Create' option on...
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    last modified by olivier.pathy
  • Jive Daily | "Open in Jive Daily app" link throws blank screen

    Summary When SSO is enabled, the "Open in Jive Daily app" link returns a black screen and app is never opened   Environment 2.24, 2018.1   Problem Description On Android devices only when trying to open a Ji...
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    last modified by olivier.pathy
  • CMR | Points discrepancy between Leaderboard and Profile

    Summary Points discrepancy between CMR Leadwerboard Report and Profile Hovercard Environment 9.0.2, 9.0.3 Problem Description There is a discrepancy with points shown in CMR Leaderboard report and Profile Hovercard St...
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    last modified by olivier.pathy
  • Carousel Tile | Title cut on Google Chrome

    Summary Slide Titles from Carousel Tile are cut on Google Chrome Probelm Description Titles in the Carousel Tile are cut on Chrome browser. Steps to Reproduce Add a Carousel tile in Jive with images and slide titles ...
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    last modified by olivier.pathy
  • Jive X | Join Lithium Support Community

    Summary How to join the Lithium Support Community to create cases and get support for the Jive X Communities   Overview Jive External Community Support has transitioned to the Lithium case portal, as of 18 March....
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    last modified by olivier.pathy
  • Jive Moderation | Global Interceptors

    Summary How to modify the Global Interceptors for a Jive instance Overview The jive admin console allows you to access the keyword interceptors for the root space and other spaces, but it doesn't give you any options ...
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    last modified by olivier.pathy
  • Admin Console | Deactivated user accounts do not follow the profile settings set in the Admin Console

    Summary Normal registered users (and not logged in) see the username instead of the full name for deactivated user accounts. Environment Jive Cloud 2016.3.9.0 Problem Description Normal registered users (and not logge...
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    last modified by olivier.pathy