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Summary Please keep the following in mind when filing a support case. Providing the following information in your case description will help reduce the amount of time it takes to identify the issue you're seeing. ... What is an RCA at Aurea/Jive? An RCA, also known as a Root Cause Analysis, is a document produced by the Jive SaaSOps and Engineering teams that is published in order to better understand what caused a major out... Summary
Accessing and Extracting the i18n File
Sample i18n Files
Configuring a Simple Phrase Substitution
Configuring an Advanced Phrase Substitution
Summary ... Overview After the customer instance is migrated to AWS, the breadcrumbs and the Edit, Share, and Actions button stop working on a document page This only applies to custom themes that have modified the default head... What is a Severity 1 (Sev1) case?
How do I create a Severity 1 case?
How does Jive handle a Severity 1 case?
What is expected from a customer in a Severity 1 case?
How can a Severity 1 case get downgra... Introduction
Step 1 - Identify and document the problem
Step 2 - Estimate the amount of time the CMR system will be unavailable
Step 3 - Alert users the CMR system will be unavailable
... Summary Jive allows users to mark pieces of content as having a certain outcome, like "Decision", "Final", "Helpful", and so on. These are called Structured Outcomes in Jive. These various outco... This list is current as of 2018-07-18
outcomes.actionButton.label = Actions
outcomes.unknownError = An unexpected error has occurred. It may be helpful to reload the page and retry your a... Summary
What data center am I in?
Changes in Jive Cloud 2018.x - Jive's Next-Generation Cloud Platform
SummaryAll Cloud and Hosted Jive instances ... Summary Subspace link within Key Content and Places tile does not redirect to subspace Problem Description When a Key Content and Place Tile is created in Jive with links to subspaces, in the Jive Daily application ta... Summary How to add a custom script to the Header of a Theme Overview To customize your site, and/or include third party analytics services, you must include custom scripts to the Header or Footer of the Site. ... Summary Issue Encountered: ETL process is failing everyday with the following error: 'Task: ProjectETL : Invalid year value' Environment Hosted, Cloud Expected Result ETL process runs automatically, successfully every... Summary Issue Encountered: Some Space URLs have keywords missing from them despite the "Keywords in Content URLs" being enabled Environment All instances. Steps to Reproduce Go to Admin Console > System > Settin... Summary Tagged content tile not pulling contents Problem Description Content tagged with more than one word are not pulled out in a tagged content tile. Environment 9.0.3 Steps to Reproduce Upload a document. Put t... Symptoms This issue revolves around the HTML Tiles on Jive cloud instances and behavior began occurring after the 2016.3.10 upgrade. Selecting the Configuration (gear shaped icon) option for the HTML tiles only produ... Summary Issue Encountered: All the non-admin User/User Group have permission to create a Space. Environment 2016.3.10 Steps to Reproduce Login to the Jive instance as a non-admin user. Click on the 'Create' option on... Summary When SSO is enabled, the "Open in Jive Daily app" link returns a black screen and app is never opened Environment 2.24, 2018.1 Problem Description On Android devices only when trying to open a Ji... Summary Points discrepancy between CMR Leadwerboard Report and Profile Hovercard Environment 9.0.2, 9.0.3 Problem Description There is a discrepancy with points shown in CMR Leaderboard report and Profile Hovercard St... Summary Slide Titles from Carousel Tile are cut on Google Chrome Probelm Description Titles in the Carousel Tile are cut on Chrome browser. Steps to Reproduce Add a Carousel tile in Jive with images and slide titles ... Summary How to join the Lithium Support Community to create cases and get support for the Jive X Communities Overview Jive External Community Support has transitioned to the Lithium case portal, as of 18 March....