• Jive Cloud | Adding Custom Scripts to Headers

    Summary How to add a custom script to the Header of a Theme   Overview To customize your site, and/or include third party analytics services, you must include custom scripts to the Header or Footer of the Site. ...
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    last modified by olivier.pathy
  • Analytics | ETL process fails with error: 'Task: ProjectETL : Invalid year value'

    Summary Issue Encountered: ETL process is failing everyday with the following error: 'Task: ProjectETL : Invalid year value' Environment Hosted, Cloud Expected Result ETL process runs automatically, successfully every...
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    last modified by olivier.pathy
  • URL | Keywords missing from Space URLs

    Summary Issue Encountered: Some Space URLs have keywords missing from them despite the "Keywords in Content URLs" being enabled Environment All instances. Steps to Reproduce Go to Admin Console > System > Settin...
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    last modified by olivier.pathy
  • Tiles | Content tagged with words is not pulled out

    Summary Tagged content tile not pulling contents Problem Description Content tagged with more than one word are not pulled out in a tagged content tile. Environment 9.0.3 Steps to Reproduce Upload a document. Put t...
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    last modified by olivier.pathy
  • CMR | Resolution for Tile not Loading Issue

    Symptoms This issue revolves around the HTML Tiles on Jive cloud instances and behavior began occurring after the 2016.3.10 upgrade. Selecting the Configuration (gear shaped icon) option for the HTML tiles only produ...
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    last modified by bethany.honeycutt
  • Space | Non-admins able to create Space

    Summary Issue Encountered: All the non-admin User/User Group have permission to create a Space. Environment 2016.3.10 Steps to Reproduce Login to the Jive instance as a non-admin user. Click on the 'Create' option on...
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    last modified by olivier.pathy
  • Jive Daily | "Open in Jive Daily app" link throws blank screen

    Summary When SSO is enabled, the "Open in Jive Daily app" link returns a black screen and app is never opened   Environment 2.24, 2018.1   Problem Description On Android devices only when trying to open a Ji...
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    last modified by olivier.pathy
  • CMR | Points discrepancy between Leaderboard and Profile

    Summary Points discrepancy between CMR Leadwerboard Report and Profile Hovercard Environment 9.0.2, 9.0.3 Problem Description There is a discrepancy with points shown in CMR Leaderboard report and Profile Hovercard St...
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    last modified by olivier.pathy
  • Carousel Tile | Title cut on Google Chrome

    Summary Slide Titles from Carousel Tile are cut on Google Chrome Probelm Description Titles in the Carousel Tile are cut on Chrome browser. Steps to Reproduce Add a Carousel tile in Jive with images and slide titles ...
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    last modified by olivier.pathy
  • Jive X | Join Lithium Support Community

    Summary How to join the Lithium Support Community to create cases and get support for the Jive X Communities   Overview Jive External Community Support has transitioned to the Lithium case portal, as of 18 March....
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    last modified by olivier.pathy
  • Jive Moderation | Global Interceptors

    Summary How to modify the Global Interceptors for a Jive instance Overview The jive admin console allows you to access the keyword interceptors for the root space and other spaces, but it doesn't give you any options ...
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    last modified by olivier.pathy
  • Admin Console | Deactivated user accounts do not follow the profile settings set in the Admin Console

    Summary Normal registered users (and not logged in) see the username instead of the full name for deactivated user accounts. Environment Jive Cloud 2016.3.9.0 Problem Description Normal registered users (and not logge...
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    last modified by olivier.pathy
  • Jive Email | Private events do not generate emails for invites

    Summary Inviting users to a private event does not generate email Environment Jive Cloud 2016.3.9.0 Problem Description Private events do not generate emails for invites Steps to reproduce Create a private event Invi...
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    last modified by olivier.pathy
  • Using the V2 Jive Data Export Service (Analytics)

    NOTE: This is version 2 of the Analytics service. Anyone currently using Cloud Analytics can use this version. This version is also available for on-prem customers who have opted in to Cloud Analytics. For the previou...
  • Theme | Unable to use GIF image in Hero Image tile

    Summary Error :"Your file is not a PNG or exceeds the maximum size" appears while using a GIF file in a Hero Tile at a place Steps to reproduce Add a Hero Tile to a Place Upload a GIF file to the Tile Expected Result...
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    last modified by olivier.pathy
  • Space | Space admins unable to mark discussions in a Space as 'Official'

    Summary The Administrators of a Space are unable to mark an existing discussion created by another User as "Official". They can only mark a discussion as "Official" if they start the discussion themselves. Steps to re...
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    last modified by olivier.pathy
  • Rewards | Badges are not displayed when awarded from a User Profile

    Summary When a User is given a Badge by using the “Give someone a badge” feature in the "Badges" screen, a notification is sent to the person's Jive Inbox but it is not displayed in their User Profile Step...
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    last modified by olivier.pathy
  • Jive RTE | Table alignment not working with Jive 9.x

    Summary Clicking the alignment buttons for a table in the RTE does nothing. Environment Jive 9.0.1 - 9.0.3 Description Clicking on the alignment buttons for a table added within the Rich Text Editor (RTE) does nothing...
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    last modified by olivier.pathy
  • Email alerts | Turn email notifications for "@" mentions on or off

    Summary How to configure whether or not you get email notifications when someone "@" mentions you in Jive. Instructions Please follow the steps below: Once logged in, click on your avatar, and then on "preferences" ...
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    last modified by olivier.pathy
  • How to re-enable the Insert Image icon when it is disabled in the Rich Text Editor

    Summary Versions Details Summary  When creating or editing a piece of content, like a document, discussion, or a blog, you may come across an instance where the icon used to add new images is disabled...