• How to Convert From Widgets to Tiles

    As Jive continues to develop tiles for a mobile-friendly experience, widgets are no longer being developed. If you are looking to switch your pages from widgets to tiles, we will provide you with the steps you need to...
  • How Role badges work and how to configure them

    Summary Versions Details Creating your User Group by hand Creating your User Group by LDAP Known Limitation Users should only have one role badge assigned to them Role badges do not display on ...
  • How to hide the homepage left sidebar panel and inbox links after the 2016.2 upgrade (Bug JIVE-74443 & JIVE-74820)

    Issue Summary There is a known issue, JIVE-74443 for Jive-x and JIVE-74820 for Jive-n, that has been identified in the recent version of Jive Cloud 2016.2, where people will incorrectly see the left sidebar on the hom...
  • How to force users to join a Social Group using Jive v3 Core API

    Summary Versions Details Core API v3.x Using a Rest Client Using Curl Related Information   Summary There may be times when you need to force a user to become a member of a Social Group...
  • How to setup and troubleshoot <iframe> tags in Jive

    Summary Setup Using <iframe> within HTML Widgets and Tiles Using <iframe> within the Rich Text Editor (RTE) Troubleshooting Why is my <iframe> getting stripped out? Why is the src= attribute for...
  • How to Use the Audit Log Viewer to Aid in Technical Troubleshooting

    Summary Details The Audit Log viewer (Admin Console) Versions Filter Options Filter By User Start and End Date Page Controls Results Timestamp Description Click for details ...
  • How to Upgrade your Google Docs Integration when Upgrading to Jive Winter 2015 Cloud Release

    Google Docs Integration Migration Steps for Jive Winter 2015 Cloud Release Who is this for? Why is this necessary? How do I upgrade the Google Docs integration for my Jive Cloud site? Step 1: Upgrade Googl...
  • How to stop New Feature Updates inbox notifications after upgrading to a new version of Jive

    Summary After upgrading to a Jive 8 or later your end users will see a "New Feature Updates" notification in their inbox.   This inbox notification will list out the new major features of Jive that will impact e...
  • How to Change your Group URL using Jive API v3

    Summary Versions Details Steps 1) Install a REST Client that you can use to make Jive API calls 2) Identify if the URL of the group you wish to change. 3) API Call 1: Run a Search API call to find ...
  • Extracting data from Cloudalytics using a Rest Client

    Personal thought: Having worked with the Cloudalytics API, this is my attempt at simplifying the content for a less technical user. This approach can be used by users who are not very savvy with APIs to extract data ...
  • How to Capture Web Requests (HAR) in Chrome for Support

    Summary  In some situations Jive Support will ask for a copy of your browser's web requests while you reproduce a particular issue or unexpected behavior. Providing these web requests to Jive Support can help sp...
  • How to Disable News in Jive Cloud 2015.3

    Summary Starting in Jive Cloud 2015.3, the News feature is automatically enabled for all communities.   You can read more about the News features at Deep Dive: News and Tile Enhancements   In 2015.3, commu...
  • How to send your browser's developer tools console errors to Jive Support

    Summary Details Chrome Firefox Internet Explorer   Summary  If you are experiencing an issue with the Jive platform then Jive Support may ask you to reproduce the issue once more and then...
  • How to remove unwanted or unused tags

    Summary Versions Details Related Materials   Summary When looking at your list of used tags in Jive you may end up seeing older tags that are no longer associated to any content. You may wish to re...
  • How-To: Access setup mode via jive_startup.xml

    Summary What is this used for? Where is it located? Why would I need to update it? How do I update it? Summary This article is intended to help educate you on the what, where, why and how you might...
  • How to reset the Jive application encryption key

    Summary  You may find that during an on-premise data migration or site copy you will need to reset your application's encryption keys in order for the Jive application to correctly start back up.  Follow th...
  • How to gather network trace from mobile device using Charles proxy?

    What is a Charles proxy? Download Steps to connect mobile with Charles on your machine What is a Charles proxy?It's a web proxy that runs on the machine, also known as 'HTTP Proxy/HTTP Monitor'. The web browser is ...
  • How to change or remove the "Did you mean" search recommendations

    Summary Versions Details Adding a specific word to the spell check dictionary Disabling the "Did you mean" recommendations Related Information   Summary  You may sometimes see that i...
  • How to place custom images in your Jive email header and footer

    Summary  In order to add custom images to a Jive email header or footer template, the images will need to be stored in place that is publicly accessible.  The Jive application provides a solution for this o...
  • How to use Fiddlercap to capture web traffic for troubleshooting

    A support agent may request that you use a tool like Fiddlercap to capture web requests in order to help expedite the troubleshooting process. This may be used if you're having issues connecting to a site or are runni...