Document Guide to Troubleshooting LDAP/Active Directory Integration
Guide to Troubleshooting LDAP/Active Directory IntegrationPlease note that most of this information has been rolled into the official Jive product documentation at https://docs.jivesoftware.com/
How do I edit my LDAP settings?
What do those settings mean, any...
Document Jive UI | Capturing HAR Web Requests in Chrome for Jive Support
Jive UI | Capturing HAR Web Requests in Chrome for Jive SupportSummary How to Capture Web Requests (HAR) in Chrome for Support OverviewIn some situations, Jive Support will ask for a copy of your browser's web requests while you reproduce a particular issue or unexpected b...
How to: Configure Phrase SubstitutionsSummary
Versions
Accessing and Extracting the i18n File
Sample i18n Files
Configuring a Simple Phrase Substitution
Configuring an Advanced Phrase Substitution
Related Content
Summary ...
v5 Search Index ParametersThese are the current Search Parameter settings used in the v5 Search Index. Details of the fields, scores and matching are explained here: A Deep Dive into Jive Cloud Search: How It Works and How to Make It Work for...
How does search work?For an update on how the new cloud search works please check this - The specified item was not found. The information below is still relevant for HOP
Introduction
Vocabulary
Basic search alg...
Video Module FAQInstallation
Do I need a license or plugin?
Can I use the video module if my Jive instance is on-premise (self-managed)?
How does the video module work? Is there an architecture diagram?
Why does t...
Document Best Practices for Creating a Showstopper Case with Jive Support
Best Practices for Creating a Showstopper Case with Jive SupportWhat is a Showstopper case?
How do I create a Showstopper case?
How does Jive handle a Showstopper case?
What is expected from a customer in a Showstopper case?
How can a Showstopper case get downgrade...
Document How to: Reset Jive DB password (Core, EAE, Analytics)
How to: Reset Jive DB password (Core, EAE, Analytics)Core Edit ~jive/applications/sbs/home/jive_startup.xml file:
<password encrypted="false">new_password</password>
Restart Jive - password will be encrypted during startup. EAE (aka Activity E...
Document Best Practices: 11 Steps for Quick Case Resolution
Best Practices: 11 Steps for Quick Case ResolutionSummary Please keep the following in mind when filing a support case. Providing the following information in your case description will help reduce the amount of time it takes to identify the issue you're seeing. ...
What is an RCA at Aurea/Jive?What is an RCA at Aurea/Jive? An RCA, also known as a Root Cause Analysis, is a document produced by the Jive SaaSOps and Engineering teams that is published in order to better understand what caused a major out...
Document Verifying and Fixing Custom Theme Functionality in AWS
Verifying and Fixing Custom Theme Functionality in AWSOverview After the customer instance is migrated to AWS, the breadcrumbs and the Edit, Share, and Actions button stop working on a document page This only applies to custom themes that have modified the default head...
How to Rename Structured OutcomesSummary Jive allows users to mark pieces of content as having a certain outcome, like "Decision", "Final", "Helpful", and so on. These are called Structured Outcomes in Jive. These various outco...
Document Complete List of Phrase Substitution Keys
Complete List of Phrase Substitution KeysThis list is current as of 2018-07-18
# Outcomes
outcomes.actionButton.label = Actions
outcomes.unknownError = An unexpected error has occurred. It may be helpful to reload the page and retry your a...
Document External IP addresses for Cloud and Hosted Jive sites
External IP addresses for Cloud and Hosted Jive sitesSummary
Versions
External IPs
What data center am I in?
Changes in Jive Cloud 2018.x - Jive's Next-Generation Cloud Platform
Related Materials
SummaryAll Cloud and Hosted Jive instances ...
Document Jive Cloud | Adding Custom Scripts to Headers
Jive Cloud | Adding Custom Scripts to HeadersSummary How to add a custom script to the Header of a Theme Overview To customize your site, and/or include third party analytics services, you must include custom scripts to the Header or Footer of the Site. ...
