Video Module FAQInstallation
Do I need a license or plugin?
Can I use the video module if my Jive instance is on-premise (self-managed)?
How does the video module work? Is there an architecture diagram?
Why does t...
Document Best Practices for Creating a Showstopper Case with Jive Support
Best Practices for Creating a Showstopper Case with Jive SupportWhat is a Showstopper case?
How do I create a Showstopper case?
How does Jive handle a Showstopper case?
What is expected from a customer in a Showstopper case?
How can a Showstopper case get downgrade...
Document How to: Reset Jive DB password (Core, EAE, Analytics)
How to: Reset Jive DB password (Core, EAE, Analytics)Core Edit ~jive/applications/sbs/home/jive_startup.xml file:
<password encrypted="false">new_password</password>
Restart Jive - password will be encrypted during startup. EAE (aka Activity E...
Document Best Practices: 11 Steps for Quick Case Resolution
Best Practices: 11 Steps for Quick Case ResolutionSummary Please keep the following in mind when filing a support case. Providing the following information in your case description will help reduce the amount of time it takes to identify the issue you're seeing. ...
What is an RCA at Aurea/Jive?What is an RCA at Aurea/Jive? An RCA, also known as a Root Cause Analysis, is a document produced by the Jive SaaSOps and Engineering teams that is published in order to better understand what caused a major out...
How to: Configure Phrase SubstitutionsSummary
Versions
Accessing and Extracting the i18n File
Sample i18n Files
Configuring a Simple Phrase Substitution
Configuring an Advanced Phrase Substitution
Related Content
Summary ...
Document Verifying and Fixing Custom Theme Functionality in AWS
Verifying and Fixing Custom Theme Functionality in AWSOverview After the customer instance is migrated to AWS, the breadcrumbs and the Edit, Share, and Actions button stop working on a document page This only applies to custom themes that have modified the default head...
How to Rename Structured OutcomesSummary Jive allows users to mark pieces of content as having a certain outcome, like "Decision", "Final", "Helpful", and so on. These are called Structured Outcomes in Jive. These various outco...
Document Complete List of Phrase Substitution Keys
Complete List of Phrase Substitution KeysThis list is current as of 2018-07-18
# Outcomes
outcomes.actionButton.label = Actions
outcomes.unknownError = An unexpected error has occurred. It may be helpful to reload the page and retry your a...
Document External IP addresses for Cloud and Hosted Jive sites
External IP addresses for Cloud and Hosted Jive sitesSummary
Versions
External IPs
What data center am I in?
Changes in Jive Cloud 2018.x - Jive's Next-Generation Cloud Platform
Related Materials
SummaryAll Cloud and Hosted Jive instances ...
Document Jive Cloud | Adding Custom Scripts to Headers
Jive Cloud | Adding Custom Scripts to HeadersSummary How to add a custom script to the Header of a Theme Overview To customize your site, and/or include third party analytics services, you must include custom scripts to the Header or Footer of the Site. ...
URL | Keywords missing from Space URLsSummary Issue Encountered: Some Space URLs have keywords missing from them despite the "Keywords in Content URLs" being enabled Environment All instances. Steps to Reproduce Go to Admin Console > System > Settin...
Document Tiles | Content tagged with words is not pulled out
Tiles | Content tagged with words is not pulled outSummary Tagged content tile not pulling contents Problem Description Content tagged with more than one word are not pulled out in a tagged content tile. Environment 9.0.3 Steps to Reproduce Upload a document. Put t...
Document CMR | Resolution for Tile not Loading Issue
CMR | Resolution for Tile not Loading IssueSymptoms This issue revolves around the HTML Tiles on Jive cloud instances and behavior began occurring after the 2016.3.10 upgrade. Selecting the Configuration (gear shaped icon) option for the HTML tiles only produ...
Space | Non-admins able to create SpaceSummary Issue Encountered: All the non-admin User/User Group have permission to create a Space. Environment 2016.3.10 Steps to Reproduce Login to the Jive instance as a non-admin user. Click on the 'Create' option on...
Document Jive Daily | "Open in Jive Daily app" link throws blank screen
Jive Daily | "Open in Jive Daily app" link throws blank screenSummary When SSO is enabled, the "Open in Jive Daily app" link returns a black screen and app is never opened Environment 2.24, 2018.1 Problem Description On Android devices only when trying to open a Ji...
