• How to: The Basics of using Jive's REST API

    Summary Versions Using curl Using REST client Configuring the RESTClient   Summary The Jive REST API provides exhaustive functionalities for interacting with your Jive community. This KB gives...
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    last modified by amine.bousnina
  • A Deep Dive into Jive Cloud Search: How It Works and How to Make It Work for You

    Search is one of the most critical components of a healthy community. A solid search tool helps you find people, places, and content quickly and easily. It lets you search far and wide or narrow your question to very ...
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    last modified by Ekaterina Rudskaya
  • Default Cloud Search Index Parameters (Cloud Search 4.x)

    These are the default boost parameter settings used in the Cloud Search Service 4.x. It should help you understand which fields, content types, and boosts are weighted higher and how they influence the search relevanc...
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    last modified by Ekaterina Rudskaya
  • How To: Use the Data Export Service API Explorer

    The Data Export Service (DES) is a powerful way to access and export the analytics data from your community introduced in Jive 7.0 and Cloud Fall (2013). It allows you to access user activity data above and beyond wha...
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    last modified by Ekaterina Rudskaya
  • Why are there differences between Jive Analytics, Jive Admin Console and Google Analytics?

    Why are there differences between Jive Analytics, Jive Admin Console and Google Analytics?  You may notice some counting or reporting discrepancies between the following areas of Jive: Jive's front end web user...
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    last modified by jon.williams
  • Video Module FAQ

    Installation Do I need a license or plugin? Can I use the video module if my Jive instance is on-premise (self-managed)? How does the video module work?  Is there an architecture diagram? Why does t...
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    last modified by Michelle Gantt
  • Video Module: FAQ

    Installation Do I need a license or plugin? Can I use the video module if my Jive instance is on-premise (self-managed)? How does the video module work?  Is there an architecture diagram? Why does t...
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    last modified by Lauren Vescera
  • Users mysteriously being disabled? It may be the User Decay Task

    Summary Versions Details Default Task Behavior Users who have never logged in are not affected Re-enabling a disabled User How to disable the User Decay Task Changing when the task executes ...
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    last modified by cezar.lozici
  • External IP addresses for Cloud and Hosted Jive sites

    IMPORTANT NOTE: On December 27th, 2019 and January 3rd, 2020, Jive Cloud customers are transitioning to use Amazon CloudFront as their content delivery network. For those customers who whitelist IP addresses, you will...
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    last modified by Lauren Vescera
  • How to remove unwanted or unused tags

    Summary Versions Details Related Materials   Summary When looking at your list of used tags in Jive you may end up seeing older tags that are no longer associated to any content. You may wish to re...
  • Fixed and Known Issues in Jive-n and Jive-x 2015.3 Maintenance Release

    Summary The purpose of this document is to provide a list of the most commonly reported issues found in Jive Cloud 2015.3, including each issue's current status.   This list is managed by the Jive Quality Engine...
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    last modified by Ekaterina Rudskaya
  • Guide to Troubleshooting LDAP/Active Directory Integration

    Please note that most of this information has been rolled into the official Jive product documentation at https://docs.jivesoftware.com/   How do I edit my LDAP settings? What do those settings mean, any...
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    last modified by ryan.eno
  • Jive UI | Capturing HAR Web Requests in Chrome for Jive Support

    Summary How to Capture Web Requests (HAR) in Chrome for Support   OverviewIn some situations, Jive Support will ask for a copy of your browser's web requests while you reproduce a particular issue or unexpected b...
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    last modified by carlos.landivar
  • How to: Configure Phrase Substitutions

    Summary Versions Accessing and Extracting the i18n File Sample i18n Files Configuring a Simple Phrase Substitution Configuring an Advanced Phrase Substitution Related Content   Summary ...
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    last modified by XMaskuli
  • How does search work?

    For an update on how the new cloud search works please check this - The specified item was not found. The information below is still relevant for HOP     Introduction Vocabulary Basic search alg...
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    last modified by Shai Sagi
  • Jive Vital Signs: One page to assess the health of a Jive application stack

    SummaryThis document describes the contents of "Jive Vital Signs" page for the Jive application. Enabled via sys prop: vitals.enabled = true   RationaleThe idea is to provide a single web service which returns a ...
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    last modified by bethany.honeycutt
  • Best Practices for Creating a Showstopper Case with Jive Support

    What is a Showstopper case? How do I create a Showstopper case? How does Jive handle a Showstopper case? What is expected from a customer in a Showstopper case? How can a Showstopper case get downgrade...
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    last modified by rafael.estrada
  • How to: Reset Jive DB password (Core, EAE, Analytics)

    Core Edit  ~jive/applications/sbs/home/jive_startup.xml file: <password encrypted="false">new_password</password> Restart Jive - password will be encrypted during startup.   EAE (aka Activity E...
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    last modified by pbielicki
  • Best Practices: 11 Steps for Quick Case Resolution

    Summary Please keep the following in mind when filing a support case. Providing the following information in your case description will help reduce the amount of time it takes to identify the issue you're seeing. ...
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    last modified by jose.munoz
  • What is an RCA at Aurea/Jive?

    What is an RCA at Aurea/Jive?  An RCA, also known as a Root Cause Analysis, is a document produced by the Jive SaaSOps and Engineering teams that is published in order to better understand what caused a major out...
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    last modified by ianw28