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Summary How to Capture Web Requests (HAR) in Chrome for Support OverviewIn some situations, Jive Support will ask for a copy of your browser's web requests while you reproduce a particular issue or unexpected b... Summary
Accessing and Extracting the i18n File
Sample i18n Files
Configuring a Simple Phrase Substitution
Configuring an Advanced Phrase Substitution
Summary ... Search is one of the most critical components of a healthy community. A solid search tool helps you find people, places, and content quickly and easily. It lets you search far and wide or narrow your question to very ... These are the current Search Parameter settings used in the v5 Search Index. Details of the fields, scores and matching are explained here: A Deep Dive into Jive Cloud Search: How It Works and How to Make It Work for... For an update on how the new cloud search works please check this - The specified item was not found. The information below is still relevant for HOP
Basic search alg... Installation
Do I need a license or plugin?
Can I use the video module if my Jive instance is on-premise (self-managed)?
How does the video module work? Is there an architecture diagram?
Why does t... SummaryThis document describes the contents of "Jive Vital Signs" page for the Jive application. Enabled via sys prop: vitals.enabled = true RationaleThe idea is to provide a single web service which returns a ... What is a Showstopper case?
How do I create a Showstopper case?
How does Jive handle a Showstopper case?
What is expected from a customer in a Showstopper case?
How can a Showstopper case get downgrade... Core Edit ~jive/applications/sbs/home/jive_startup.xml file:
Restart Jive - password will be encrypted during startup. EAE (aka Activity E... Summary Please keep the following in mind when filing a support case. Providing the following information in your case description will help reduce the amount of time it takes to identify the issue you're seeing. ... What is an RCA at Aurea/Jive? An RCA, also known as a Root Cause Analysis, is a document produced by the Jive SaaSOps and Engineering teams that is published in order to better understand what caused a major out... Overview After the customer instance is migrated to AWS, the breadcrumbs and the Edit, Share, and Actions button stop working on a document page This only applies to custom themes that have modified the default head... Introduction
Step 1 - Identify and document the problem
Step 2 - Estimate the amount of time the CMR system will be unavailable
Step 3 - Alert users the CMR system will be unavailable
... Summary Jive allows users to mark pieces of content as having a certain outcome, like "Decision", "Final", "Helpful", and so on. These are called Structured Outcomes in Jive. These various outco... This list is current as of 2018-07-18
outcomes.actionButton.label = Actions
outcomes.unknownError = An unexpected error has occurred. It may be helpful to reload the page and retry your a... Summary
What data center am I in?
Changes in Jive Cloud 2018.x - Jive's Next-Generation Cloud Platform
SummaryAll Cloud and Hosted Jive instances ... Summary Subspace link within Key Content and Places tile does not redirect to subspace Problem Description When a Key Content and Place Tile is created in Jive with links to subspaces, in the Jive Daily application ta... Summary How to add a custom script to the Header of a Theme Overview To customize your site, and/or include third party analytics services, you must include custom scripts to the Header or Footer of the Site. ... Summary Issue Encountered: ETL process is failing everyday with the following error: 'Task: ProjectETL : Invalid year value' Environment Hosted, Cloud Expected Result ETL process runs automatically, successfully every... Summary Issue Encountered: Some Space URLs have keywords missing from them despite the "Keywords in Content URLs" being enabled Environment All instances. Steps to Reproduce Go to Admin Console > System > Settin...