Las Vegas TSW Service Transformations Presentation: Customer Support Communities, A Holistic Approach

Version 3

    Take a peek at the presentation that Jive’s Strategist, Timothy Albright presented at the Las Vegas TSW Service Transformations Event hosted by TSIA on Tuesday, October 22, 2013. There he spoke about "Customer Support Communities, A Holistic Approach" and the gap as businesses begin to shift from B2B to B4B, and how communities and other social collaborations are critical to that transition.