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    Have any changes been made to the Major Upgrade process with the release of Jive 7?

    Yes. We have added an additional phase to the early stages of the process called a Data Copy. The Data Copy is performed immediately following the build of your new instances, but before the Test-Run.

    What is the difference between a Data Copy and a Test-Run?

    The Data Copy only includes a refresh of your data from your existing Production instance to the new one, and an install of any available Jive-Supported plugins. No customizations are carried over during this initial phase. The purpose of this is to give you time to explore and get familiar with the changes in the software, while having your existing data available.


    The Test-Run phase includes another refresh of the data from your existing Production instance. The purpose of this phase is to flesh out any issues resulting from the difference in Jive versions (particularly in regards to customizations).


    Which of my plugins will Jive Hosting install during the Data Copy?

    Jive Hosting will install any Jive-Supported core modules available at the time of GA/your Data Copy. This will typically include the following:

    • Antivirus
    • CMR
    • Customer Service
    • Events
    • Extended APIs
    • Facebook / StreamOnce
    • Gamification
    • Ideation
    • Jive for Outlook/Office/SharePoint
    • Jive Present
    • Mobile
    • Twitter
    • Video