Jive (el Producto) - Mapa de Mensajes - Jive (Produto) - Mapa de Mensagens

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    This is the message map for Jive (the product).

     

     

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    IT Executives (CIO, VP)

    What is Jive?

    Jive is the communication and collaboration platform for modern, mobile business. And it does three key things:

    1. First of all it helps you engage, train and align your workforce with departmental and corporate portal capabilities.
    2. Second, it drives employee productivity with social collaboration capabilities.
    3. And third, it helps engage and support your customers and partners with external communities.

    And across all of this, we make it possible to integrate and extend the platform so you deliver a great experience to your users as well as fit it into your current and future technology stack.

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    How can Jive help our business?

    A top 3 global business consulting firm analyzed results from several hundred Jive customers in late 2012 and found that, on average, Jive’s social business solutions helped companies increase employee productivity by 15% and drive 2-4% incremental top-line value annually. Jive also sharply reduced employee turnover and drove major improvements in a range of business areas, including corporate strategic alignment, marketing planning and execution, sales team effectiveness and customer service.

    Alcatel-Lucent increased overall productivity by 7.5%, which drove a 1.2% increase in top-line growth.

    McKinsey:

     

    • Increase in overall productivity by 15%
    • Increase in revenue by 2-4%
    • Reduced email load by 21%
    • Reduced meetings by 16%
    • Decreased RFP (request for proposal) response time by 25%
    • Decrease in sales support needed: 14%
    • Decrease in overall customer service costs: 9%

    How does Jive help drive innovation?

    Jive makes cross-departmental idea sharing and collaboration much easier with a whole host of capabilities. These include rich discussions, documents and blogs; social search; recommended people and content, LinkedIn-like profiles with endorsements, organizational and personal network charts; ideas and voting, pre-built team templates, and more. Many of our customers have used Jive to fuel their transformation into a more transparent and innovative organization.

    Alcatel-Lucent increased the number of ideas generated 10 times over, at 1/5 the cost of using traditional ideation tools and processes.

    McKinsey: 4% increased innovation throughput

    • McKinsey/Jive White Paper
    • Innovation Best Practice Paper
    • Alcatel-Lucent Case Study, Video
    • Hitachi Videos

    What is the total cost of owning (TCO) Jive?

    Most of our customers realize a lower overall TCO with Jive within the first three years or less, mainly due to minimal, upgrade-proof customizations; simple upgrades; reduced end user support needs; and that they moved to our Platform as a Service (PaaS) or our Software as a Service (SaaS) offerings. We have a calculator that we can run through together to capture the core costs as well as some other areas often overlooked. Once we have that number we can work together on a comparison to what you are planning.

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    We have Sharepoint already. Why should we buy Jive?

    You'll still want SharePoint to manage documents and power workflows. Jive addresses the problem that, even with SharePoint, collaboration still happens in email. Jive and SharePoint co-exist, and we leverage SharePoint's document storage where it makes sense, while Jive captures the conversations and makes it easier for people to find each other and their work. That's why almost all of our customers still have SharePoint alongside Jive.

    Integrated:

    The Citi Story


    Not Integrated:

    The Wells Fargo Story

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    • Cameron Video
    • Bridgepoint Video
    • IT Bookshelf quick pitches (on SharePoint)
    • IT Bookshelf
    • Jive for SharePoint
    • Jive for OWA
    • Jive for Outlook
    • Jive for Office
    • Jive for Lync

    We're already using Yammer. Why should we buy Jive?

    Many of our customers started out with Yammer, and, while they had early adoption success, usage plateaued over time because it wasn't fully integrated with other systems and productivity applications (e.g., SharePoint, SFDC, Office, Outlook, Evernote, Box, etc.), nor did it offer advanced collaboration features (e.g., mark content as official/outdated, for action, as decision; advanced task management). This doesn't change with Yammer's integration with SharePoint 2013, either - it's not fully integrated with key systems or apps and still lacks advanced features.

    The Thomson Reuters Story

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    • Thomson Reuters Video

    We already have Chatter and/or we're looking at SFDC Company Communities, which is free. Why should we buy Jive?

    Many of our customers use Salesforce.com, and some have integrated their sales organization's use of Chatter with their Jive portal and collaboration platform, while others have shut Chatter down completely. In almost every case, though, Chatter was only being used by Sales and/or Support, since most employees - such as engineers, project managers, and product teams - were not in the habit of logging into a CRM system to collaborate on their work.

    Replace Chatter:

    The Wells Fargo Story

     

    Integrate w/Chatter:

    The FICO Story

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    We have IBM Connections already. Why should we look at Jive?

    For our customers who chose Jive over IBM Connections - even if they'd already been using it - one of the biggest reasons was because Jive makes it simple for the end user to aggregate content from across Jive and other applications. This is done through the Jive StreamOnce module, as well as custom streams and Jive Anywhere. Other reasons were because Jive's user experience is better than IBM Connections, and Jive gave them better enterprise communications capabilities without being required to buy additional software products, as was the case with IBM.

    The SCG Story

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    Enterprise Architect; Head of Infrastructure

    What is Jive's architecture and how do you integrate with other systems?

    Jive can be deployed both as an on premise enterprise-class J2EE architecture or delivered as a cloud service, is deployed on top of your choice of four different database systems (Oracle, SQL Server, Postgres and MySQL) and can connect to and synchronize data from your company's user directory using LDAP, SAML or your own custom SSO. Jive really begins to shine when you integrate it with your existing systems in an upgrade-proof way. The latest release, Jive 7, provides a ton of interesting new options for getting data into and out of Jive including Tiles, Streams and Templates Add-Ons, Jive Apps, REST integration via WebHooks, Jive Anywhere Cartridges, External Storage Framework, Mobile API, Analytics API and Producteev.  When building new features at Jive, the focus is both on building the end user interface and on building something that can be extended by third parties, which has resulted in hundreds of integrations and partner applications.

    A 260,000-employee financial services firm integrated Jive with ServiceNow to make it easier to escalate application support discussions in Jive to an IT help ticket.

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    What is your release cadence, and what's included in each type of release?

    Maintenance releases as-needed that only include bug fixes, quarterly feature releases to the cloud, yearly releases to on premise and hosted

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    What security features and functions are in place to prevent unauthorized or unauthenticated access to Jive?

    Jive has been creating highly secure web and mobile applications for 10 years and we’ve taken a no-compromises approach to security, privacy and availability that combines best-of-breed technology, a highly trained and experienced staff, adherence to the strictest standards in the industry and the flexibility to meet diverse customer requirements.  Out of the box, you can configure your instance to authenticate users using SAML, secure LDAP or Kerberos, all over SSL, with full and complete production from XSS, CSRF, SQL injection and anything else listed in the OWASP reports, administrators configure system wide profile privacy settings while enabling end users to choose their own and that's just to start.  The full list of security, privacy and availability features and descriptions is listed here: http://jivesoftware.com/security/ but we welcome questions and conversations if that site doesn't adequate meet your needs.

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    What are your support offerings?

    Jive Customer Support offers three service plans to meet a range of requirements: GOLD, SILVER and PLATINUM. With Platinum, you get an assigned technical account manager, weekly case status reviews, monthly operations reviews, and quarterly product release and usage and adoption reviews.

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    How does your solution scale, and how does it perform?

    More than 10 years of real world deployments and an extensive load and performance testing methodology means that Jive can scale from thousands of page views per day to millions of page views per day. Our largest customers experience close to 1 billion page views per year.

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    • Jive 7 Performance Test Report (coming soon)

    Head of Applications

    How much customization is needed for Jive to function as a portal and/or collaboration app vs configuration?

    Although Jive is fully customizable, no customization is needed. Many of our customers are satisfied with the configuration capabilities, particularly when Jive is used as a social collaboration platform. When used as a portal or corporate intranet, many customers create an upgrade-proof custom theme and homepage, and configure the navigation banner to include links to other internal websites. Enterprises who use JiveX, our customer and partner community offering, tend to build more look-and-feel customizations to better align with their brand requirements.

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    Does Jive provide a comprehensive API for 3rd party integrations and customizations?

    Yes. Jive really begins to shine when you integrate it with your existing systems in an upgrade-proof way. The latest release, Jive 7, provides a ton of interesting new options for getting data into and out of Jive including Tiles, Streams and Templates, Add-Ons, Jive Apps, REST integration via WebHooks, Jive Anywhere Cartridges, External Storage Framework, Mobile API, Analytics API and Producteev.  When building new features at Jive, the focus is both on building the end user interface and on building something that can be extended by third parties, which has resulted in hundreds of integrations and partner applications.

    Customization: Thomson Reuters built two applications in Jive that allowed them to migrate off of their existing portal. The apps were an official email signature generator and a company phone book.


    Integration:
    A 260,000-employee financial services firm integrated Jive with ServiceNow using Jive APIs to make it easier to escalate application support discussions in Jive to an IT help ticket.

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    What mobile devices and mobile device management (MDM) systems does Jive support, and how is security implemented?

    Jive supports iOS, Android, and Blackberry. We offer a universal native app for iPhone, and iPad, and also a native Android app. We partner with Mobile Iron and Good Technologies for mobile device management. Mobile clients connect directly with the Jive instance, not through a mobile gateway. Native clients connect using Jive’s REST API, while mobile web browsers connect through the mobile web module built into the core Jive product. Administrators can disable access to the native clients and upload custom push notification certificates and keys for APNS and Android Push.

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    • Mobile Module Data Sheet

    How do you integrate with SharePoint, Chatter, Yammer, etc.?

    Jive delivers bi-directional integration with several common systems and applications, including SharePoint, Chatter, Yammer, Salesforce.com, Outlook, Office, Evernote, and more. Our partner ecosystem provides bi-directional integrations with several applications as well, including IBM Notes, Sametime, Jira, MS Dynamics, SugarCRM, Zendesk, WebEx, Cisco Jabber, Google Analytics, and more. Many of our customers also integrate Jive with their human resource systems, internal IT service desk systems, and other key systems.

    SharePoint:

    The Citi Story

     

    Chatter/SFDC:

    The FICO Story

     

    ServiceNow:

    The Citi Story

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    • Jive Software Add-Ons

    What applications would Jive replace?

    Many of our customers have replaced outdated portal and wiki systems, such as Oracle Portal and Confluence, as well as some knowledge management and collaboration applications and home-grown people directory apps. Some have even replaced SharePoint as their intranet and collaboration platform, while others have shut down Chatter and Yammer.

    Replace Oracle Portal, Confluence, Teamsite CMS, Google Enterprise Search:

    The Capital One Story

     

    Replace SharePoint:

    The FICO Story

     

    Replace Chatter:

    The Wells Fargo Story


    Replace Yammer:

    The Thomson Reuters Story

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    Internal Communications

    How does Jive ensure corporate messages are delivered?

    We know how important it is to ensure delivery of corporate communications - that's why most communications professionals continue to use email, even with other social communication options. That's why Jive includes the ability to automatically sign people up for official corporate blogs via auto-follow, and enables communicators to create platform-wide and departmental-portal-specific announcements with links, which show up in everyone's email inbox. And with Jive Business Analytics, you're able to track the percentage of people who have and haven't viewed particular communiques. But, because this can be a big shift in how people get their news, most of our customers start by putting most of their email newsletters into Jive and email a link with teaser copy to everyone. They include a note that the email will be going away at a future date, and slowly condition everyone to view the communique in Jive via browser, mobile, or email subscription.

    Capital One tripled corporate communications pageviews

     

    Thomson Reuters reported:

    • Increased pages per visit from 1.88 to 9.48
    • Increased avg time on site from 5m to 12m
    • Decreased bounce rate from 66% to 28%

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    How do I know the right people receive the right message?

    With email, there's no way to know who has read your message - only that they received it. Jive helps solve this with impact metrics, Jive Business Analytics, and auto-follow capabilities. These features tell you which departments read which communications when, what percent of employees have read a particular blog or not, and who your top referrers are in the organization. With this information, you can take action, such as explicitly sharing a corporate blog post with a general manager or EVP and asking her to pass on to her team, knowing they haven't read it yet.

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    How is Jive different from a web content management system?

    Jive gives you everything you need to manage and publish content, and nothing you don't. Most of our customers choose to communicate official information using blogs, which include minimal workflow, scheduled publishing, a WYSIWYG rich editor, versioning, and a draft state. It puts the power of publishing into the hands of the communicator, and doesn't require the more traditional process associated with content management systems.

    Capital One replaced their intranet CMS application, Oracle Portal, Google Enterprise Search, and Confluence with Jive. Corporate communicators didn't like the word "blog," however, so Jive was configured via the Admin console to replace the term "blog" with "page."

     

    Corporate Comms saw the number of communications pageviews triple after using Jive.

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    How customizable is Jive's homepage, and how difficult is it to do?

    Jive's homepage is very customizable. Many of our customers have moved away from extensive use of CMS/WCM systems to manage their corporate intranet site in favor of Jive's more intuitive and self-service capabilities and configurations. This has helped corporate communicators get content out faster, without having to rely on IT, in some cases. Still others have continued their existing website development practices with Jive, creating upgrade-proof, highly customized home pages.

    Capital One reduced their corporate intranet development staff by 80% after replacing Oracle Portal, Teamsite CMS, Google Enterprise Search, and Confluence with Jive.

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    How does Jive enable divisions / geos / departments to communicate with their teams?

    This is where Jive really shines when it comes to portals. Some of our customers have implemented Jive specifically to better enable divisions, geographies and departments to communicate with and align their teams more easily. Jive delivers self-service departmental portals that are easy to create and maintain by business owners. Some of our customers have even done this when SharePoint is still used for the corporate intranet (e.g., Wells Fargo).

    PGi accelerated sales training, reducing new sales rep onboarding by a minimum of one week. They also reported a 20% savings in sales support costs by tapping into the collective intelligence of employees and subject matter experts.

     

    Spectrum Health's IT department used to spend 2 hours training business owners how to create and maintain SharePoint-powered department portals. With Jive, it takes just 10 minutes.

    McKinsey:


    Sales Portal

    • Decrease in new rep ramp time: 23%
    • Decrease in sales support needed: 14%

    HR, Talent Management, Learning & Development, Knowledge Management

    How does Jive support learning & development activities?

    One of the most popular uses our customers implement in Jive are communities of practice (CoPs). These are groups of people who are interested in a specific topic, function, or practice. These groups are very effective at knowledge and best practice sharing, which contributes to an individual's development over time. Additionally, Jive's partner Pokeshot has written an LMS application completely in Jive, which integrates with CoPs and other groups. This makes formal and informal learning seamless within the Jive user experience. Jive also recognizes the value of an individual's ability to broadcast what they know and what they're interested in learning, which can help them advance their career inside the company. Jive's LinkedIn-like profiles include peer endorsements, featured profile content, latest recognition, and a complete list of an individual's work done in Jive (subject to view permissions). This makes it easier for hiring managers to locate talent within the organization.

    Bupa's hiring managers were able to find out more about employees in LinkedIn than in their intranet. Using Jive, they are now able to locate talent within the company, which results in significant savings related to employee turnover, hiring and training.

    McKinsey: Reduction in employee turnover: 24%

    How does Jive support employee onboarding?

    Jive's self-service portal capabilities make it easy to create new hire portals, but what Jive is really good at is introducing new employees to colleagues and groups of people and content based on what they enter in their Jive profile. For example, when a new product manager first logs into Jive, she will be presented with a window to complete her profile. Once that's complete, the system will recommend individuals and groups, such as a Product Management Community of Practice, to her. Additionally, Jive's partner Pokeshot has written an LMS application completely in Jive, which integrates with CoPs and other groups. This makes formal and informal learning seamless within the Jive user experience.

    PGi accelerated sales training, reducing new sales rep onboarding by a minimum of one week. They also reported a 20% savings in sales support costs by tapping into the collective intelligence of employees and subject matter experts.

    McKinsey: Decrease in new rep ramp time: 23%

    How does Jive help drive an employee's level of engagement with our company?

    Jive delivers many capabilities that support employee engagement. First, Jive makes it easier to have two-way conversations with employees, versus simply broadcasting information to them. Of course, Jive includes moderation tools so that conversations can be steered and remain constructive. Next, Jive can integrate with employee performance systems, or you can even use the free Props app that comes with Jive, to encourage employees to recognize one another. Advanced gamification features are great at supporting employee engagement campaigns, too. Personal impact metrics are another way individuals can experience an increased sense of engagement. Also, many of our customers have learned that when a manager simply @ mentions an employee in a status update about something great they've done, that contributes significantly to an employee's level of engagement. Lastly, Jive makes employees' work day easier by giving them the ability to find and aggregate information and people from across systems, geographies, functions and departments themselves, in ways that make sense to them. All of these can contribute to a greater feeling of connectedness and job satisfaction.

    Bupa reported that employees who used their Jive-powered intranet regularly were 10% more satisfied than those who didn't.

    McKinsey:

    • Reduction in employee turnover: 24%
    • Employees who feel more connected to colleagues: 61%
    • Employees who reported greater job satisfaction: 38%

    How can Jive help with expertise location?

    Jive's LinkedIn-like profiles include peer endorsements; featured profile content; organizational and personal network charts; the individual's latest recognition; and a complete list of the individual's group memberships and work done in Jive (subject to view permissions). Users can also search by expertise when inviting people to work groups, or in the people directory directly.

    World Bank reported:

    • Reduced time to find answers by 31%
    • Idea sharing helped drive 36% increase in deal success
    • Reduced duplicate and redundant tasks by 28%

    McKinsey: Jive reduced the time to find knowledge, expertise and best practices by 34%.

    How is Jive different from a knowledge management solution?

    Jive really shines at keeping content relevant and timely. It does this by capturing organic knowledge sharing moments - whether they happen directly in Jive, or via mobile, Outlook, Office, Salesforce.com, or a whole host of other integrated applications - and making them discoverable by others. Jive also enables true crowdsourcing for solving problems, creating new products, and more. This data can then be used to keep knowledge bases up-to-date.

    Before moving to Jive, T-Mobile's Call Center support staff had to go through a 37-step knowledge base publishing process, which took 80 FTEs. With Jive, they were able to reduce that process significantly, and reallocate all 80 FTEs.


    T-Mobile also reports that knowledge scores of their support reps are up 30% because of increased knowledge sharing in Jive. With smarter support reps, they have seen a 2% reduction in issues requiring more than one call to resolve. Conservatively estimated, this 2% improvement equates to millions of operational savings per year.

    McKinsey: Jive reduced the time to find knowledge, expertise and best practices by 34%.