The Jive Cloud Search service enhances Jive search with infinite scale, continuous improvements and the advanced social context provided by Jive Find.
If you are installing Jive as an on-premise solution and you want to use Jive's Cloud Search instead of the On-Premise Search, you will need to complete the form below and submit the details in a new support case so that we can whitelist your IP Addresses to allow you through the firewall. The Cloud Search Service is served from Jive data centers in Phoenix, Arizona and Amsterdam, The Netherlands.
Jive Cloud Search may be used with Jive Custom 6 and newer
Depending upon the search capacity needed by your Jive instance, it could be anywhere from 48 business hours to 2 weeks before the approval is completed and you are able to connect to Cloud Search. Fill out the template below and submit the results in a new support case in your MyJIVE Support Group to start this approval process:
|Data Center Location|
Choose either US WEST or EUROPE
Data Center Location:
Your IP address to be whitelisted
This is the IP address that will be visible to our firewall.
|New Installation or Upgrading an existing instance?|
|Current Page Views||Page Views:|
|Total Pieces of Content||Total Content:|
|Total Users||Total Users:|
|Size of your current Jive Search Index||Current Search Index Size:|
How do I find the number of Current Page Views?
You will need Community Manager Reports installed to gather these numbers from your Jive system. Navigate to https://community.jivesoftware.com/docs/DOC-51338 if you need to install the CMR module.
You can get this number by going to the Community Manager Reports Dashboard and looking at the "Daily Activity" report page and finding the "Average Daily Views" number:
How do I find the number of Total Pieces of Content?
You can get this number by going to the Community Manager Reports Dashboard and looking at the "Content" dashboard report:
How do I find the number of Total Users?
You can get this number by going to the Community Manager Reports Dashboard and looking at the "User Adoption" dashboard report:
How do I find the Size of your current Jive Search Index
The exact name of the search index directory changes from instance to instance - Review the steps below to determine where it is located on the file system:
Go to ~/applications/sbs/home/search/ on your Search node and you will have files/folders under it :
The "7c27sh5p" is just an example of a name and might change from instance to instance but the point is that this is the folder that we are looking for and its size. Collect this info with:
- cd ~/applications/sbs/home/search/
- du -sh 7c27sh5p
You will get an output that will look something like "340 MB"