Texas User Group - Q1 Recap

Version 1

    Texas User Group Notes 3.27.13


    Resources from the meeting


    Thank to all who chose to attend our first quarter meeting for users.  Special thanks to Danielle Higgins and Cora Rodenbusch for providing our in-person and virtual meeting spaces for the meeting. And let's not forget our presenters, especially Curtis Gross and mrcookies.   You all rock!  Thanks again, everyone!


    Our event was very well attended by users in Austin, Dallas, and Houston from over 10 companies. The primary focus of the meeting was to bring all of the Jive enthusiasts together to build greater affiliation and help enable each other's success.  Feedback after the event was very positive and we harvested many new ideas and valuable feedback on how to improve the event going forward including:

     

    • Jive speakers and insight - remains an important area of interest for our TX user group members
    • Help a member out  - remains an important area of interest for our TX user group members
    • Community show and tell - volunteers present their current community including goals, challenges, and results
    • Best practices - user presentations and conversation around community management, content publishing, etc...
    • "How to" demonstrations
    • Guest speakers - bring regional community leaders and industry luminaries into speak about topics relevant to community building and enterprise social networks
    • Hackathon - create a local challenge to solve a particular problem facing our local Jive communities
    • Content - consider longer meetings with more content for those who are traveling into town from other cities
    • Timings - quarterly meeting in Austin are preferred, especially in the middle of the week and during the work day (as opposed to in the evenings)

     

    I've also gathered a few of the notes taken by kelly.carlsted from the meeting.

     

    Future User Group Content Suggestion

    1. Technical versus community manager
      1. cgum suggested that he would be interested in seeing upgrade to APIs and tiles, whereas community managers
    2. How do you build a social intranet? Wen to use projects, spaces etc?
      1. Emilie Kopp – groups are for collaboration. Space is for department level. Then drill down from spaces then team groups. Space is a dictatorship but group is a democracy.
    3. How do you manage workflows within Jive?
      1. Our internal ticket system so when there is a Jive related question they receive the email.
      2. Case is a great solution to my problem from Lindsay
      3. If they have groups not used for 6 months then they would eliminate it. You can pull a CRM report to figure out what is outdated etc.
      4. Emily from JCS—a space always have to have an owner. It is easy to get rid of it. Just let them create groups till they are blue in the face so they can figure out that they are learning. It allows users to get their feet in the water.
    4. Grant Whitacre – He has not been able to edit something in a social group? Did this issue get resolved?

     

    Here are some other notes that we gathered but from the Jive Product Roadmap presentation by Curtis Gross (note: this is staff work and edits are welcome. I'm providing it as a reference to what was discussed).

     

    The current focus of Jive is to be THE modern, mobile communications and collaboration platform for businesses.

     

    Questions to Curtis

    1. What additional CRMs are being prioritized by Jive?
      1. Seybold
      2. Would like to see Cisco’s CRM
    2. I want to hear more about your decision about doing a “your view" page
      1. It is pretty similar what we did before. The big changes it is going to have elements that you can bring in. More tile based pages and widgets.
    3. Can you tell me more about differences between the overview page and activity page. It looks like they are the same
      1. The overview page is widget based and they have a time and place. The activity Page and isn’t as flappable as the overview page. Pages use the same as overview version 2. Instead of a user page you can have multiple pages in a place. It gives you more flexibility as a manager. Overview pages are the worst thing for mobile so it is more adaptable. You can show certain information so if you have an executive  in a space and only want to show them certain stuff then they have their own tab
    4. Do you capture the metric of how many customers are going to a mobile versus the website?
      1. Yes, we do heavily and more and more people are moving to mobile.
    5. Why wasn’t there anything done on the CRM reporting?
      1. Have you looked into the data export API. So the ability to slice and dice is available but you would need to roll your own queries. To use that service you will need to be able to put the data in the cloud.

     

    Finally, here are some other notes that we gathered but from the Showcase on Technology presentation by mrcookies  (note: this is staff work and edits are welcome. I'm providing it as a reference to what was discussed).


    SolarWinds presentation on Gamification

    1. Happy to find that Bunchball and Jive made it easy to integrate
    2. He has created an excel download of the gamification points
    3. He is logging in and can view them in Bunchball and Jive Community
      1. Can also track their activity
      2. Would love to see this as a cloud app