Version 2

     

    Summary

     

    Users may see an issue where clicking the "Insert Video" or "Insert Image" link in the RTE (Rich Text Editor) opens a blank black popup where one is unable to add any new content. This issue is only seen in Chrome, and it is most often caused by an issue brought on by having a custom zoom level in the browser.

     

    1.png

     

    Workaround

     

    Users can work around this problem by resetting the zoom level of the browser back to 100%.  One can do this by going to View > Actual Size in the menu, or pressing Control + 0 on Windows (Cmd+0 on Mac)

     

    2.png