Video or Image insert modal popup shows a black box in Chrome due to zoom level

Version 2




    Users may see an issue where clicking the "Insert Video" or "Insert Image" link in the RTE (Rich Text Editor) opens a blank black popup where one is unable to add any new content. This issue is only seen in Chrome, and it is most often caused by an issue brought on by having a custom zoom level in the browser.






    Users can work around this problem by resetting the zoom level of the browser back to 100%.  One can do this by going to View > Actual Size in the menu, or pressing Control + 0 on Windows (Cmd+0 on Mac)