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    Check out the presentation that Jive’s Senior Director of Community Strategy, Tim Albright and Palo Alto Networks VP of Customer Support, Matthew Stauble presented at the Santa Clara TSW Best Practices event on Tuesday, May 6, 2014. There they spoke about "I Know Social Media What the Heck Is Social Support" and how customer care is now social. We discussed some of Palo Alto Networks and other Jive customers impressive business results and the exciting opportunities to better meet customer expectations.