Version 6

    “Design is communication. And you can’t communicate if you don’t know what you want to say.”
    - Why content comes first - InVision Blog

     

    We use a content-first approach which helps us to deliver a deeper, more valuable user experience based on your business' primary objectives. Content creation is a big job, using these worksheets will help plan, prioritize, and execute a successful launch. Use this worksheet as a jump start to your strategic content workflow. Try aligning user activities with your strategic use cases.

     

     

    QuestionsAnswersExamples

    Roles

    Who is the target audience?Employees
    Who is the the primary stake holder?Kenny Tuttle, Vice President Customer Support
    Who will be the primary asset owner or copy writer?William David, Technical Support Analyst

    Purpose

    What are the top high-level three activities you'd like the user to do when they come to this page? (Please prioritize)

    1. Read our Customer Support Motto
    2. Support processes
    3. Redirect people looking for IT Support
    Any other objectives? (Please prioritize)
    1. Get services information
    2. Get department news updates
    3. Upcoming customer events

    Content / Editorial Copy

    Please provide copy and links. Copy should be close to final, but we understand if there are minor changes. Just be aware if there are major changes in the amount of copy, this may call for a different graphic design solution. If links are in in progress use the underline style in the RTE. If you need to add editorial notes to help with content audit/management use braces. Image assets can be attached or provided in a separate asset document.

    Activity #1

    Our Mission

    “Be knowledgeable, transparent, efficient, professional, and above all else, helpful. Jive is only as successful as our customers.”

    Activity #2

    Get customer support

    Have a customer or a case that needs to be escalated with Support? Open a Discussion in the Escalation Desk group {link to Place}

     

    Need support for your customer?

    Create a support case in the customer's MyJive Secret Support Group in the Jive Community

     

    Are you a member of Support?

    Join our team group Support Team (Private) {link to Place}

    Activity #3

     

    Corporate Support

    Looking for technical help with your corporate password, phone, or laptop? Go to the IT space

    Other objectives

    Support Sales Collateral

     

    Department News & Updates

    [View Blogs widget (8, 200 Character excerpt)]

     

    Upcoming Custom Events

    [Upcoming Events widget]