Version 3

    “Design is communication. And you can’t communicate if you don’t know what you want to say.”
    - Why content comes first - InVision Blog

     

    We use a content-first approach which helps us to deliver a deeper, more valuable user experience based on your business' primary objectives. Content creation is a big job, using these worksheets will help plan, prioritize, and execute a successful launch. Use this worksheet as a jump start to your strategic content workflow. Try aligning user activities with your strategic use cases.

     

     

    QuestionsAnswersExamples

    Roles

    Who is the target audience?Our product users
    Who is the the primary stake holder?Kenny Tuttle, Vice President Customer Support
    Who will be the primary asset owner or copy writer?William David, Technical Support Analyst

    Purpose

    What are the top high-level three activities you'd like the user to do when they come to this page? (Please prioritize)

    1. Define what type of information they can expect to find
    2. Search for articles
    3. Promote key articles
    Any other objectives? (Please prioritize)
    1. Learn more about support services
    2. Get support alerts and other updates
    3. Browse articles

    Content / Editorial Copy

    Please provide copy and links. Copy should be close to final, but we understand if there are minor changes. Just be aware if there are major changes in the amount of copy, this may call for a different graphic design solution. If links are in in progress use the underline style in the RTE. If you need to add editorial notes to help with content audit/management use braces. Image assets can be attached or provided in a separate asset document.

    Activity #1

    Knowledge Base

    Browse common questions and answers with screenshots and step-by-step instructions. Currently, all articles are produced and maintained by Jive Customer Support.

     

    Get started by searching the Jive Customer Support Knowledge Base

    Activity #2

    Search for articles

    [Search widget]

    Activity #3

    Featured KB Articles

    [Featured Content widget. Limit to 5 through editorial maintenance]

    Other objectives

    Learn more about the different Support Services that Jive provides

     

    Enabling You to Find Answers Quicker!

    Jive’s commitment to uptime and transparency

    Product Support EOL

     

    Latest KB Articles

    [Recent Content widget. Config to show 15]

     

    Popular Tags

    [Popular Tags widget]