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    On Premise Licenses and My Jive Licenses FAQ

     

    Where Do I Get My Jive License?

     

    For On Premise customers, you can access your Jive license(s) by navigating to Apps in JiveWorks and selecting My Jive Licenses. 

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    Once you have accepted the terms and conditions related to licensing, you will be shown any active contracts, licenses and downloads.

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    If you do not see your expected licenses, you are missing a specific license version, or you see an error in your account, please open a new Jive Support case for assistance.

     

    I Do Not Have Access To My Jive Licenses. What Do I Do?

     

    If you cannot access the licenses, please create a new Jive Support case in your My Jive Group requesting access.

     

    How Do I Get a License for Testing?

     

    No separate license is required for a test site, you can use your production license for your QA/DEV/Test sites - just be certain to mark those instances as "Development Environment" in Admin Console > Systems > License Information > License Options

     

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    I Am Upgrading to a New Version That Isn't in My List of License Keys. What Do I Do?

     

    If you are upgrading to a newer version of Jive and you do not have a license available for that version, then you will need to create a new Jive Support case requesting an updated license.

    How Do I Get My License If I Manage Multiple Customer Sites?

     

    After logging into the My Jive Licenses app you will see a drop down next to the company name where you can select from a list of companies that your account is associated with.

     

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    Do Hosted Customers Get a License for Testing?

     

    Yes, hosted customers are provided a Hosted UAT environment for testing. Additionally, a customer is entitled to their own On-Premise testing and development environment in the same manner as On-Premise customers.

     

    Do Cloud Customers Get a License for Testing?

     

    No, Jive license files or installation files are not available for Jive Cloud customers. Please contact your account manager to learn more about testing in Jive Cloud.

     

    I Am Getting a License Warning on My Instance. What Do I Do?

     

    If you are seeing a license warning message in your Jive instance then review License Warnings and Their Meanings to find your specific warning and instructions on how to resolve the issue.