I am the Enterprise Community Manager for Citi's internal social collaboration platform, Citi Collaborate.
Our Help Center is where users come to get information about all aspects of Citi Collaborate, from training to onboarding to marketing to tips and tricks. As the Community Manager it's where I most often connect with our users.
"Most things I need help on have already been asked and solved, so taking a few minutes to research within the Help Center myself is so much more satisfying - besides being quicker - than opening a ticket"
"A lot of great information has been posted, with the landing page laid out nicely, able to find things pretty quickly."
"Sometimes I can even find the answer to a question without having to ask it: someone has already asked it before and the team or others have already provided an answer."