All About the News Feature

Version 15

    Note: This document is based on functionality found in Jive 2015.2 and Jive 8. With the 2015.3 Cloud release, you can expect some changes to look, feel, and minor functionality. The concepts remain the same.

    What Is New About News?

     

    News lets you automatically subscribe an entire community, or a subset of users, to a selection of curated activity streams. (This feature has sometimes been called "auto-follow" or "subscription streams".) This feature refocuses your community around a News page that directs users to streaming content you've selected for them. This content is aggregated in a general News stream, but users can click through to individual news streams customized by criteria such as user group, region, or job function. News also displays any home page content you place there, as well as any custom streams users have configured for themselves, Top and Trending activity, and any Home page content you want to display in tiles. You'll see a new top-level navigation link to News in both the mobile and desktop versions, so these communications will be very prominent on your site. These changes are quite significant and we expect your users will need Help getting used to them. The information in this section is designed to help you and your end users get to know News.

     

     

    Is News Home?

    If you previously defined a home page, you can continue to make that page your community home page, but to avoid confusion we recommend disabling the existing community overview and using the News layout as your central information source. Using the tiles on the News page, you can add image carousels and other tiles as a supplement to the curated streaming content News provides. Because you can now create streams like Executive Blogs using the News feature, you will likely have less need for the widget-heavy layouts many home pages rely on, and you'll be able to view your News layout on mobile devices as well. (Both the Android and iOS apps will display News.)

     

    After you enable News:

     

    • News is the landing page if you don't have a Home page defined and enabled.
    • Home is the landing page if you have a Home page defined and enabled.
    • Activity is the landing page if you disable both Home and News.

     

    Other Navigation Changes

     

    You'll see a number of significant interface changes that support the emphasis on News:

     

    Before Enabling NewsAfter Enabling News
    Top navigation bar shows Home | Content | People | Places | Apps (plus any custom navigation links in the theme)Top navigation bar shows News | People | Apps (plus any custom navigation links in the theme)
    Custom activity streams are accessed from persistent left paneCustom streams are part of News page
    Top and Trending and Most Recent are sub-tabs of ActivityTop and Trending and Most Recent are part of News page
    Inbox is accessed from persistent left pane or Home linkInbox count is shown in the bell icon next to the user avatar. Clicking the icon opens the Inbox view
    Inbox page is freestanding within the persistent left paneInbox page is nested in a sub-page with Your View, Actions, and Get Started
    Content and Place browsing are shown in top navigationContent and Place browsing show as Your Content and Your Places in the menu under the user avatar
    Activity has its own pageActivity stream doesn't exist under that name; Top and Trending and Most Recent activity streams are shown under News below a user's custom streams

     

    Here's an example that shows the News page:

    News_jc_post.png

     

    And here is the same user's CEO's Blog news stream:

    News_stream_jc_post.png

     

    Is News on Mobile?

     

    The latest versions of the iOS and Android mobile apps include News as the default view. You can only read News on Mobile, not configure it.

    Enabling News

     

    To turn on News, go to System > Settings > New Features and change the setting to Enabled.

     

    Creating a News Stream

     

    News streams are designed to highlight new content for audiences that need to see it. Each news stream is a collection of rules. Each rule for a stream associates content created in a place with an audience. People in that audience will see all new content created in that place in the main News stream, as it is created.

     

    The main News stream aggregates the content from each individual stream, and it shows what is new, only. Users will NOT see updates and comments on that content until they click through to an individual news stream, and content that gets updated or interacted with will not be bumped to the top of the main News stream. However, the individual news streams behave like regular streams, show updates and comments, and allow interaction without leaving the stream.

     

    You can create very specific audiences in each rule. You can also choose to sidestep the audience decision entirely and direct your stream at the entire community. This is the simplest way to create a news stream, because Everyone streams don't need rules--their audience is always the same. But obviously, not every news stream is appropriate for everyone, and you don't want to overwhelm your users. Remember, if you highlight many items, your audience will be forced to read selectively. Before you start creating news streams, make the following decisions:

     

    • Is it really true that everyone needs this information, including all the people in your community across not only job roles and divisions, but also locations and other differences? If so, go ahead and follow the instructions in Creating an Everyone News Stream.
    • Think about what places and blogs you want to share activity from, and how much traffic they are likely to generate. Not all communities use blogs or groups in a highly controlled way.
    • In some cases, you may want to create new places or blogs with a narrower focus. If your Sales group sometimes contains social chatter and you want to subscribe people who don't participate to key Sales content only, think about creating a more controlled group or blog that contains only those key communications, and use that one for News publication. People who are interested in following more casually created content can opt in by voluntarily following people and places, individually or in custom streams.
    • You can define audiences by selecting individual people, by filtering on profile fields, and/or by selecting a user permissions group defined in Jive. The last two choices may require some preparation on your part: to make sure you're using profile fields consistently, and to create any permissions groups you need for targeting an audience. Note that the system-defined groups in Jive (under People > Management > User Group Summary) cannot be used to target audiences. You can use any custom-defined groups shown in this screen. These groups may be created manually or synced from an SSO provider.

     

     

    Who Can Create News Streams?

     

    If you have Manage Community rights, you already have this right. But you can also give people rights by granting them the Manage News Streams right under People > Permissions > System Administration. Even with Manage News Streams rights, you can't modify or delete a news stream that has secret places in it unless you have access to those places. When you look at the list of news streams, streams that contain secret places you can't access will be greyed out.

     

     

    Creating an Everyone News Stream

     

    To create a news stream for everyone in your community:

     

    1. Below the current list of streams, click Everyone where it says Create a News Stream for Everyone or Specific Users.
    2. Create a title for the stream. This title will be visible as a heading in the left pane of the News page.
    3. Use the Places/Blogs field to create a list of places you want to supply the content for this stream. Type ahead to select from a list. If you see both a place and the place's blog listed, keep in mind that selecting the blog only is more restrictive. Selecting a place means any new content created there, including documents, discussions, status updates, and streamed-in content such as RSS feeds will show up in News. Selecting the blog means only blog posts will show up.
    4. Under Audience, decide whether you want guest users (users who have not registered) to be able to see the stream. This isn't relevant unless your community is visible to unregistered users.
    5. Under Email Options, decide whether you want this stream to trigger email notifications for all community users. Users won't be able to turn this notification off in their preferences.
    6. Click Save. New content in this stream will begin showing in News as soon as it is created.

     

    Creating an Audience-Specific News Stream

     

    To create a new stream that shows a different selection of content to different audiences:

     

    1. Below the current list of streams, click Specific Users where it says Create a News Stream for Everyone or Specific Users.
    2. Create a title for the stream. This title will be visible as a heading in the left pane of the News page. Keep in mind that the rules you create will group content under this heading, so it should work for all the rules you create. For example, you could create a heading called Management Ideas and then create different rules that direct new content from Finance groups to the Finance managers, blog posts from the Technical Operations Management group to Engineering managers, and so on. You could then add a stream rule targeting content from Human Resources management groups to all these management groups, because those management ideas can apply to any manager.
    3. Click Create Stream Rule to begin creating a rule. You will be able to create multiple rules that direct different content to different audiences.
    4. Use the Places/Blogs field to create a list of places you want to supply the content for this stream. Type ahead to select from a list. If you see both a place and the place's blog listed, keep in mind that selecting the blog only is more restrictive. Selecting a place means any new content created there, including documents, discussions, status updates, and streamed-in content such as RSS feeds will show up in News. Selecting the blog means only blog posts will show up.
    5. Under Audience, use type-ahead search to select individual people, user groups, or profile field values. A dialog pops up showing any matching people, user groups, or fields with that value. Your selection determines who should receive the information. User groups are the custom-defined groups under People > Management > User Group Summary, and may come from an SSO provider or be manually created. (You can't use the system-defined groups in an audience rule.) Note that until you have some user groups defined you won't see them in the pop-up, and the same goes for profile fields. For example, if you start typing Engine and this string doesn't match a user group, and no one has Engineering defined in a profile field, you won't get any results. If some people have Engineering in the Department profile field, you'll see the people who do listed under People, and you'll see Departments: Engineering listed under Profile Fields, with the number of people who have this value. Click a person, group, or field value to select it. You can add any combination of people, groups, and field values in a single rule.
    6. Click Save to return to the stream rules configuration screen. You'll be able to see the list of rules as well as the blogs they include and how many people are included in the audience for each rule.
    7. Add or remove rules to create a collection that makes sense for the stream title.
    8. Under Email Options, decide whether you want this stream to trigger email notifications for all community users. Users won't be able to turn this notification off in their preferences.
    9. If you decide you don't want to use this stream (or were just trying out how to create rules), click the Delete Stream button on the right.
    10. Click Save. New content in this stream will begin showing in News as soon as it is created.

    Here's an example of a news stream called Your Team that will be shown to specific users:

    Create_a-stream_jc_post.png

     

    How Many News Streams?

     

    There can be up to 10 News streams configured in your community. However, each of these streams can contain up to 100 stream rules, and each rule can contain many audiences and places.

     

    Sample News Configuration (Jive Internal)

     

    Claudius Crabbe, the Community Manager at Slytherin StrategiCorps, is rolling out News for the first time. These are some of the streams he's putting together to maximize the collaboration goals of StrategiCorp's Evil Empire.

     

    Streams Directed at Everyone

     

    Claudius plans to create a handful of streams directed to the entire company to make sure everyone is up to date with exec news and the key initiatives of the company, which (because it’s Slytherin!) are all around keeping everything secret.

     

    Stream Name

    Content Pulled from

    Company News

    CEO blog

    Around Strategicorps blog

    StrategiCorps Treasure blog

    StrategiCorps Versus the World blog

    Compliance

    VP of Compliance blog

    Security

    VP of IT blog

    Defending the Castle blog

    Human Resources

    VP of HR blog

    Benefits and Swag blog

     

    Note that these “Everyone” streams only have blogs: following places is “noisy,” so directing lots of traffic to an undifferentiated group of people will lead them to read less.

     

    A Stream Directed at Users by Department

     

    Everyone in the company will get a stream called Your Team News, but it will contain different content depending on what area of Slytherin StrategiCorps you work in. This stream’s content is keyed off the Department field in each user’s profile. For example, here are some different departments and the information members of each department will be auto-subscribed to:

     

    Stream NameContent Pulled from

    Infiltration Department

    The Hacking Blog

    Director of Intrusion’s blog

    Lock Picking secret group

    Encryption space

    Assassination Department

    Assassination Wins and Losses Blog

    Assassination Targets Secret Group

    Weapons secret group

    Poisons secret group

    Dungeon Department

    Dungeon Master’s blog

    Dungeon Operations group

    Lock Picking secret group

    Inmate Survival Tracking project

     

    A Stream Directed at Managers

     

    The Managers stream is keyed off LDAP fields and targets people who belong to the Managers user group in LDAP.  Note that each department has a secret manager’s group, and even though every manager in the LDAP group can see the HR Managers group, each department manager will only see content streamed into News from groups to which he or she has access. The audience definition and a list of groups are show in the table. Some managers may belong to more than one, but they will only see streaming news from groups they have access to.

     

     

    Stream Name

    Audience Members

    Content Pulled from

    Managers

    All members of the Managers LDAP group

    HR Managers group (secret, but all managers companywide are members)

    Benefits and Swag group (open)

    Assassination Managers secret group

    Infiltration Managers secret group

    Dementor Managers' secret group

    Jailers' secret group

     

     

    Sample News Configuration (JiveX)

     

    Slytherin StrategiCorps’ external site supports a number of product lines with knowledge base information, as well as engaging partners in value-added mayhem solutions. StrategiCorps’ external site manager, Bathilda Goyle, is focused on directing purchase-motivating information towards consumers and partners as well as keeping Support magicians engaged with customer support needs. This means News must be highly customized by user role. Information gathered during registration is used to segment News streams by whether users are consumers, partners, or Support experts.

     

    Streams Directed at Everyone

     

    Stream Name

    Content Pulled from

    StrategiCorps News

    Strategicorps Product Announcements blog

    Strategicorp Partnerships blog

     

    Note that these “Everyone” streams only have blogs: following places is “noisy,” so directing lots of traffic to an undifferentiated group of people will lead them to read less.  Also, note that unregistered users, including customer prospects, will have access to Everyone streams.

    A Stream Differentiated by Role

     

    Everyone in the company will get a stream called What’s New on This Site?, but it will contain different content depending on role. This stream’s content is keyed off the custom Role field in each user’s profile.

     

     

    Stream Name

    Audience Members

    Content Pulled from

    What's New on This Site?

    Partners

    Solutions Development group

    Customers

    Powerful Potions Innovation blog

    Magical Weapons Innovation blog

    Top Tips Blog (support topics)

    Special Promotions blog (contests and offers)

    Support Magicians

    Top Curses This Week blog

    Knowledge Base Updates group

    Escalations group

    Customer Clout Rankings group

    A Stream Differentiated by Product Interest

     

    On registration, customers and customer prospects are asked to identify key product areas of interest. This information populates the Product Interest field. The News they get in their Innovation and Support stream reflects these areas.

     

     

    Stream Name

    Product Interest Field

    Content Pulled from

    Innovation and Support

    Potions

    Powerful Potions Innovation blog

    Poisoning Best Practices group

    Weapons

    Magical Weapons Innovation blog

     

     

    Rolling Out News: A Sample Change Management Plan

     

      • Phase 1: News feature is disabled: current navigation and Overview pages are still visible
      • Phase 2: News feature is enabled. New navigation is visible to end users, but only full access admins can configure News
      • Phase 3: Messaging about News goes out from Community Manager and Space admins receive training
      • Phase 4: Once the Space Admin training is completed, provide access to Space admins

     

     

    Phase 1: Winter Release go-live

     

    Advance-required Collateral: Community Leader blogs, announcement messaging, Community Manager blog, training materials

     

      • Default product upgrade with minimal changes and News toggled off (Third-Party Analytics administration changes, performance improvements).
      • User experience:
        • No News feature:
        • Same general experience as before. Notification of this upgrade is optional except for downtime alerting.
      • Communication:
        • Advance notification blogs from community leaders about value of new changes (material comes from End User FAQ and associated materials).
        • Community announcements with timeline from Community Manager
        • Blog from Community Manager with details about any changes to Home Page, upcoming changes in navigation, and community-specific changes to navigation. (For example, if you plan to use News as the home page, what will go there?)
      • Training:
        • Create your community-specific training materials that reflect your planning. These could be videos, documents, or slide presentations, or they could even be live demos from preview.

     

    Phase 2: Turn on News feature and (if planned) turn off Overview page

     

        Advance-required Collateral: none. But plan your streams ahead of time.

     

      • Add Everyone streams. Some suggestions are:
        • Stream: Leadership blogs
        • Stream: Human Resources news
        • Stream: Corporate News
      • Add Audience-specific streams. Some suggestions are:
        • Department News (targeted by department)
        • Office News (targeted by location)
      • Configure tiles on News page. If you are disabling your Home page and replacing it with News, your Home content goes here.

    Phase 3: New feature introduction communication and space admin training

     

    Advance-required Collateral:  end user instructions (from FAQ plus your own community design), newly created space, space admin training materials outlining who has rights and what the process is for rolling out new streams

     

        • Provide instructions for end users explaining the changes that just happened.
        • Provide a place to respond in-community so users can engage and give feedback
        • Train space admins on using News

     

    Phase 4: Grant Space-level News rights

     

    Advance-required Collateral: None

        • Provide News access to Space owners by granting them News Stream rights.
        • Begin rolling out space-level News.

     

    End User FAQ

     

    You can use this FAQ as a base for your own community orientation to News changes.

     

    What Is News?

     

    Your News page shows a new view of Jive with key content streamed in, including general news and information based on your role. When new content gets created, it will show up in your News stream so you're aware. You'll also use this page to follow your custom streams. Content you've read will stay in your News stream for 2 days before going away. Content you haven't read yet will stay for 10 days.

     

    News is customized to show content you need to see--so your News may not show all the same information as your neighbor's. For instance, if you work in Finance you'll see key information from Finance leaders, but Sales people may see a different selection of items. Some News will be broadcast to everyone, though. Note that in your News stream, you won't see updates and comments--just new content that flows into Jive. This content was chosen for you by your community manager with help from other leaders around the organization. You'll see a number of different stream headings on the left of your News page, and when you open News  stream content will be shown in that order. Just click a heading to skip to that stream's content.

     

    News also shows other streaming activity underneath your News streams: Top and Trending; your custom streams, if you created them already; and Most Recent, which shows recent streaming activity from all over the community. (Most Recent used to be All Activity.) These streams work the ways they always have, and will show comments, replies, and other activity, not just new content.

     

    Where Did My Inbox Go?

    Your Inbox is still around, and you'll still use it to get work done! Look for the @ icon with your Inbox count, located next to your avatar at the top right. It looks like Inbox_icon_jc_post.png. Click the icon to see a new view that shows your Inbox, Actions (including notifications), and Your View.

     

    What About My Streams?

     

    Your streams are visible on the News page. News streams are always at the top, but your connection stream and any custom streams you added are listed in the left pane so you can jump right to them.

     

    Where Is Your View?

     

    Your View is now part of the unified Inbox page. You'll see it when you click the @ icon with your Inbox count.

     

    How Do I Browse Content and Places Now?

     

    You probably noticed that Content and Places aren't in the top navigation bar anymore. Using the menu under your avatar, navigate to Your Content and Your Places. The default browse view shows content you created and places you own, but you can change to filters to see content and places around the community.

     

    What Can I Pin?

     

    You now have two pinning options: one for when you click the News button and another for when you click the "@" button in the main navigation ribbon. For News, you can pin any of your activity and news streams to the News button. For Inbox, you can pin Inbox, Your View, or Actions to the "@" button.

     

    If you want to change the default page that shows when you go to your community's main URL, click the Preferences link in the menu under your avatar. You can choose News or your Inbox.

     

    Where Did the Home Page Go?

     

    The Home Page has been rolled into the News landing page.