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    The DC Group is looking for candidates with relevant experience in strategic communications, social media, and online communities to serve as a Community Manager on a dynamic collaboration platform implementation project in Alexandria, VA.  The Community Manager role supports enterprise deployment of a web-based collaboration platform for a federal government client.

     

    This position requires expertise in stakeholder engagement strategies and the ability to communicate effectively at all organizational levels.  The successful candidate will assume the strategic and operational duties associated with creating, managing, and growing a vibrant online community.  Specific responsibilities of this position include:

    • Conducting user training and onboarding sessions
    • Developing messaging, marketing products, and content to support outreach and community growth
    • Participating in client requirements gathering activities and developing/recommending solutions in response to client needs
    • Implementing solution architecture in response to client/user requirements
    • Monitoring platform activity, messages, and requests
    • Developing training and onboarding materials and updating products to reflect system upgrades, UI/UX changes, system customizations/configurations, and new functionality
    • Developing and implementing online content plans and related content
    • Providing online support and troubleshooting for users
    • Tracking and evaluating user adoption and content-related metrics and developing improvement recommendations as appropriate
    • Conducting system demos and developing supporting materials and process documentation
    • Developing standard operating procedures (SOPs) for training and user onboarding processes
    • Performing quality assurance (QA)/Quality Control (QC) reviews on work products and deliverables
    • Participating in project team and client meetings
    • Building client relationships and ensuring stakeholder requirements are addressed
    • Demonstrating the advantages of social business to a client versus traditional methods

     

    Required Qualifications

     

    • Bachelor’s degree required (preferably in Business Administration, Marketing, Communications, English, Journalism, or related)
    • 3-5 years of strategic communications and community management/digital outreach experience (engaging internal stakeholders, training, configuring community sites/pages)
    • Demonstrated expertise in activating and engaging community groups and advocates
    • Aptitude for system and business process integration that may enhance community and collaboration
    • Strong organizational skills and attention to detail
    • Great presentation, interpersonal, and relationship-building skills
    • Excellent writing and editing skills (Please provide writing samples)
    • Proficient in industry-leading community platforms (Jive, Yammer, SharePoint, Chatter, etc.)
    • Proficient in Excel, Word, and PowerPoint
    • Proficient in WebTrends, Google Analytics, or other web analytics tools


     

    If interested, please send resume and cover letter to caitlin.donovan@thedc-group.com