Please add your problems with News here so that we can raise them with Jive as and when.
Please also indicate if you can corroborate findings by others. See example and other entries for style suggestion.
If you need to link to or create a longer thread about the issue please do so, but keep this table fairly 'tight'. If you have already raised a case or even got a JIVE/JIRA number please add it so we know not to raise it again.
|Deborah de Freitas||DdF|
|#ID||Issue||Detail / Notes||Issue Status||ID||Date||H/M/L||Notes (Cases are not public)|
|0||Example subject||Example detail.||Open||YourID||Day Month||H/M/L|
YourID Day Month: problem reported.
Another ID Day Month: I confirm I've seen same thing.
Yet Another ID Day Month: Case #123456 raised.
Yet Another ID Day Month: Case JIVE-67890 raised.
|1||News page||Top right on News shows @menu and avatar but no gamification points between them. This is not consistent with the Home page.||Open||JDNS||06 Feb||M|
JDNS 06 Feb: Case #364076 raised.
JDNS 12 Feb: JIVE-54034 raised.
|2||iOS app News UX||News shows a big grey blank area when there aren't any stories in the auto-subscribe News streams.||Open||JDNS||02 Mar||L|
JDNS 02 Mar: Case #366655 raised.
JDNS 04 Mar: Case closed but left with Shantanu Rangnekar to fix poor design.
|3||News and RSS Items||RSS Items in News do not include the large RSS avatar||Open||JDNS||06 Mar||L|
JDNS 06 Mar: Case #367355 raised.JDNS 06 Mar: JIVE-2210 raised.
|4||Duplicate entries in News||With a piece of content shared to two places and both those places included in a News subscription stream the shared content is shown twice. De-duplication would be useful.||Open||JDNS||09 Mar||L|
JDNS 09 Mar: Case #367535 raised.
JDNS 12 Mar: Accepted by Ryan V, enhancement number needed.
|5||New users created after 8c5 cannot set News as default||Not sure it is just users created post 8c5 but new test users today cannot set News as their default view. They get the blue banner indicating success but they actually still have Top and Trending as their default. However older users, for example created pre 8c5 can set News as default view. [might be somethnig to do with if they haven't first set a personal home page under prefs and saved it, or stood down getting started. May be something to do with jive.homepage and jive.newspage]||Open||JDNS||12 Mar||M|
JDNS 12 Mar: Case #368144 raised.
JDNS 20 Mar: With backline for investigation of why this is user-specific, works for some but no others.
|6||Shared content doesn't appear in main News stream|
Create a blog or doc in place A which is not rolled up into to a News stream. Share that content into place B which is rolled up into a News stream.
A user, who has access to both place A & B (and for clarity is not following place B or the author of the content), does not see the shared content in the main News stream. They do however see native content in place B in the main News stream.
The user then views the News stream for place B and does see those shares.
|7||Tiles disappear from News Page||On the News page, after the news content ages off the page. The Top and Trending content is displayed but the tiles in the right column disappear. We're trying to recreate some things on our old home page and the Tiles specified for right column can't just vanish and I think this a bug.||Closed|
Confirmed this bug is fixed by Jive (JIVE-54935)
|8||Everyone News streams require Rebuild to become visible||News streams are not consistently visible to everyone even when that is the selection made for the stream. (1) New user account sees no News streams until I go in the admin console to System-Settings-News and then select a single news stream and click the Rebuild button -- doing that makes that stream appear. (2) Two Everyone streams initially visible for an account are no longer visible.||Open||TH||16 Mar||H|
TH 16 Mar: Case #368484 raised.
Update 18 Mar: Jive can't reproduce. Rebuilding the stream restores it, so case is closed pending a recurrence of the issue.
DdF 3 June
This happened today to our internal (cloud) community as well. I have three curated NEWS streams set to everyone. Was doing a new hire training and none of them were visible. Tried viewing on several accounts. Did a rebuild of all 3 and now are visible, but not sure what made them disappear.
JDNS 4 June: See #19, changing from Everyone to Registered and back again might solve this? Hoping this is resolved in 2015.2 tonight for demo instances.
DdF: Happened again today (after changing from All Registered to Everyone, and then happened again when I changed it back, currently set to everyone and rebuilt - we'll see what happens) (as an aside - is News visible to external contributors if you have a stream set to Everyone/All Registered?)
KC 23 June - this has happened in our internal instance 2 months ago for a stream set for 'Everyone'. I tried the fix mentioned above but the streams disappeared again. Logged as case 372827 and now set to waiting for bug fix Jive-54847.
|9||Theme issue on News page||We set our theme to Auto width and no limit on width (so it goes 100% wide). The News page ignores these settings in the theme and does not go that wide.||Open||GM||18 Mar||M||GM: 18 Mar: Case #368785 -> CASE PRODUCT ISSUE: JIVE-55183|
|10||Unable to target news to User Group||Building out some documentation and realized that I could target a news feed to a person or people and a profile field but I was unable to target User groups.||Closed||GL||18 Mar||M|
GL: 18 Mar: Case #368795
Didn't realize that you needed to make user groups "Visible" in the Admin console. So, chock this up to user error and shared here in case others make the same mistake.
|11||Email notifications not sent for stream||1. Create news stream for Everyone and set email options on. 2. Save & Publish. 3. Go to the space associated with the news stream and create a blog post. Publish. 4. Check email for another user account -- nothing appears.||Open||TH||18 Mar||H|
TH 18 Mar: Case # raised
Bug filed: JIVE-55141
DdF 22 May: also seeing this on a stream we published where everyone should receive notification
TH 27 May: Jive reports the bug is resolved in the next release, 2015.2, currently scheduled for late June/early July.
|12||Unauthorized Message for External Contributors||External Contributors receive an Unauthorized message on every login after News is enabled if a custom Overview page was used. Deployment of News should be more seamless when configurations break External Contributors.||Open||EJI||05 Mar||EJI|
EJI: Case #36728 raised, workaround is to disable Overview page after News is enabled
Bug filled: JIVE-54825
|13||Pinned News defaults to Top & Trending||Attempts to pin the top level News stream, where the tiles are, will always show Top & Trending||Open||EJI||05 Mar||EJI|
EJI: Case #367285 raised, no workaround known
Bug filled: JIVE-54822
JDNS 25 Mar: See row #5, works for some users but not others. Backline investigating.
|14||The activity notifications (grey graph-like lines) that used to appear next to your custom activity streams have disappeared.||My users are telling me how they use these a lot to keep track of how busy their streams are rather than having to click into each stream in turn to see if something is happening.||Open||KC||26 Mar||M|
GS: July 17 - This navigation does not exist on Jive cloud 2015.2.2 so it does not solve things for everyone. Good to see there is some resolution for some platforms, though.
Solved! Response from Jive:
By default the activity streams counts are disabled in Jive 8, however you can enabled them in the Admin Console > System > Settings > Activity Engine, from there you can enable Enable Stream counts:
No case opened on this.
GS: May18 - Have a number of users that need some indicator of new activity in a stream so they know to look at the stream. At present people have to look at News to see if there is anything newsworthy: Created to get support for this.
|15||Limited to two custom view tiles in the right column.||I would like to use more custom tiles to customize the page more||Closed||GM||Resolved: Found an article in Jive community documenting a way to change the number of custom tiles allowed|
|16||User Titles with "&" do not render properly when adding users to a custom news stream||The "&" is presented as "&"||Open||GS||28 Mar||M||GS: Case# raised, Bug filed: JIVE-55461|
|17||Inconsistent image handling in News||With a blog post that appears in pole position in News which has two images, different users see different image renders: - the first image in large format, - the first image in small format, - the second image in small format.||Open||JDNS||02 Apr||M||JDNS 02 Apr: Case #370873 raised.|
|18||External Contributor doesn't see tiles||Even when the Trending People and Trending Content tiles show data the external contributor is permitted to see.||Open||JDNS||23 Apr||L|
JDNS 23 Apr: Case #373279 raised.
|19||Streams disappear from left hand Nav||Two of my three streams have just vanished from the News left nav. However the edit screen still shows them. The streams that disappeared were All Registered Users.||WOBF||JDNS||24 Apr||M|
JDNS 24 Apr: Case #373359 raised.
JDNS 26 Apr: Workaround discovered, switch the stream from All registered users to Everyone and then back again. This restores visibility.
GS: Can corroborate this issue (case# 370298). Just changing from Everyone to All Registered fixed the visibility.
JDNS 11 May: Attached to JIVE-55231, there's a problem with the All Registered Users 'template' so you need to use Everyone (if you can and have no guests).
|20||Deduplication of external RSS content in a defined News stream and in Connections stream has stopped||Open||JDNS||24 Apr||M||JDNS 24 Apr: Added to Case #373359.|
|21||External contributors cannot pin a default News view||Open||JDNS||25 Apr||L|
JDNS 25 Apr: Case #373468 raised.
JDNS 27 Apr: Created JIVE-56656.
|22||You can't add External Contributors to a visible permission group||Open||JDNS||01 May||M||JDNS 01 May: Case #374149 raised.|
|23||Audience search doesn't return External Contributors||Open||JDNS||01 May||M||JDNS 01 May: Case #374149 raised (same case as #22)|
|24||Blog posts containing Videos don't have preview image in News stream||I'd like to create a blog post containing a video and have it automatically include a preview in the stream. Today, I need to include a separate image file to see an image in the stream. Video's do create an image so it's available but not displayed.||Open||GM||05 May||M||GM 05 May: This is an enhancement request|
|25||Email generated from News Stream doesn't contain images||When we subscribe someone to a NEWS stream - using it as intended for Corp Comm announcements, the email the user receives contains links instead of images||Open||DdF||26 May||M||DdF 22 May: I filed a case, but was told this was as Jive intended to drive people back to the community.|
|26||Tagged content tile doesn't refresh||Tagged content tile used in the right hand column hasn't refreshed content since we activated it.||Open||KC||29 May||M||No case opened on this|
|27||News toggle was set to off in cloud upgrade||After the upgrade our news page wasn't live and the toggle had been reset to OFF||n/a||DdF||29 June||L||went back to admin panel and re-enabled NEWS and rebuilt streams|
|28||News is missing from top nav||After re-enabling news, the page exists, but is no longer featured in Top Nav||Open||DdF||29 June||M||DdF 29 June: Case #380897|
|29||New API returning wrong URL|
returns wrong URL for stream.html.ref. It returns https://example.com/activity?streamSource=publication&streamID=73248
|Open||GM||17 July||M||Case: 383056 -> Jive Bug JIVE-59958|
|30||Ask a question tile does not work||I added the "Ask a Question tile to the news page. It provides a question box but no way to submit or enter the question. Nothing happens||Open||KN||27 July||L||Case #384395|
|31||Expiration date for blog posts in feed uses creation date as a starting point rather than publish date.||Blog posts can end up not ever showing in the news feed if it takes longer than a week for them to be published from the time they are created. This may also be true of documents in draft mode.||Open||DP||7 Aug||H|
Also opened Case #385651 at suggestion of Curtis Gross
|32||Custom view tile for guest mode is not displaying.||I have "pageTypes" : [ "PLACE", "USER", "NEWS", "MOBILE" ] in definition.json for a custom view tile. I've added this tile to the news page and turned Guest access in Admin Console on. I'm not able to see this tile I only see a black default placeholder instead when access the page as guest(not logged in).||KS: Fixed in our jive-x instance on Feb. 19 with a patch to 2016.1|