Rob Ryan's Content and Knowledge Management in Jive Presentation and Notes -- NY/NJ User Group, June 18, 2015

Version 2

    Below please find the presentation given by Rob Ryan at the June 18 NY/NJ User Group Meeting, along with my notes.

     

    Presentation Recording:

     

    Jive NYC User Group_3

     

    Notes:

     

    How can content management be done in Jive, and how does this fit in with knowledge management?

     

    Knowledge management:

    • The facilitation of capturing, developing, sharing, and effectively using organizational knowledge
    • Helping the organization tap into institutional knowledge

     

    Capturing and creating knowledge in Jive:

    • Choosing which content type to use in Jive can be a struggle--what should I use and when?
    • Jive Anywhere, Jive for Outlook, and Jive for Office are all different content capture tools
    • Naming conventions
      • Are users naming things appropriately for discovery?
      • Might need extra training on this concept
    • Categories and tags
      • Categories cannot be nested and are only relevant within a group/space/project
      • Should strive to create categories that are mutually exclusive and collectively exhaustive
    • Structured outcomes
      • Medidata has turned off some of the structured outcomes because all of them together were confusing for the user
      • Some of the structured outcomes affect search

     

    Storing content within Jive:

    • Where should content live?  Should it be in a group or a space?
    • Both have advantages and disadvantages.

     

    Preserving content within Jive:

    • Retiring content:
      • Could delete it
      • Could make it "hidden" or archive it
      • Could mark as "outdated"

     

    Delivering content within Jive:

    • Are we getting content to the right people?  Do we have a content-first approach?
    • Need to consider audience expectations and behaviors
    • Methods could include calls to action, carousels

     

    KM Problem #1: How to get content to the right people?

    • Exploit big data and metrics
    • Push content through News, promoted search results, trending and recommended content, etc

     

    KM Problem #2: How do you get the best content to surface?

    • Use unstructured outcomes, ratings, approved content

     

    KM Problem #3: How do you record tacit knowledge?

    • Let documentation happen organically over time through dialog in the community