The purpose of this document is to provide a list of the most commonly reported issues found in Jive Cloud 2015.2, including each issue's current status and any possible workarounds.
This list is managed by the Jive Support team and is based off of issues logs from incoming support cases.
If you are experiencing an issue that is not on this list, or a provided workaround is not working for you, then please file a new support case with Jive Support. A support engineer will work with you to help identify the issue.
Commonly Reported Jive Cloud 2015.2 Customer Issues
|Bug ID||Issue Details||Short Workaround Summary||Fix Status|
|JIVE-59085 & JIVE-58816||Documents show "Unexpected Error" or "Unauthorized" message after turning on the new Document layout in Admin Console: System > Settings > New Features|
Workaround 1: Toggle off new document layout in Admin Console: System > Settings > New Features
Workaround 2: Set system property of jive.default.comments.paginator.threshold to 100 or less. (File a new support case to have this done)
|Fix expected in 2015.3|
|JIVE-59210||Inbox notification count is missing in the header bar when News is disabled||Enabling News in Admin Console: System > Settings > New Features will show the inbox notification in the header||Fix expected in 2015.3|
|JIVE-59151||Skills and Expertise box in the user profile page shows in the middle / center column instead of the right column when the Widget border style isn't set to 0 px||Edit your theme and update the Sample Widget style so that the Border Style has a Border Width of 0px|
|JIVE-59279||Status update URL from digest email doesn't work when News is disabled||Enable news to have the status update links work in the digest emails.|