Jive Cloud Engagement and Rewards FAQ

Version 23

     

    In our 2015.3 release all customers that are using our basic status levels and point rewards within our Jive cloud environments are getting improvements to their experience.

    These improvements will help:

    • Better onboard new users to using Jive functionality
    • Better onboard new users to the Community
    • Drive adoption of community features and functionality
    • Identify and Engage with Community Advocates

     

    First up, check out the video overview! New

    2015.3 Engagement and rewards : Overview video (~20min)

    2015.3 Engagement and rewards : How to Create an Advocate Group

     

    Upgrade day quick tips New

    • Check your old image sizes, you may want to update them to higher quality images for a better experience.
    • Check the point ranges for levels within the new rewards console.
      • Suggestion: Add additional levels!  Use the Badge Images.zip and look for the level numbers if you need a quick win.
      • Suggestion: If your level goals are very low, increase the spacing a bit, each new 'quest' is worth ~100 points, so it depends on how many badges you have.
    • Create a few general quests so that users have a few fun things to do
      • Set a weekly calendar reminder to create new quests that target key content that the user should read.

     

    Item
    15.215.3What has changed?Impact to users

    Small Updates

    Global Points and Events (that give out points)

     

    Screen Shot 2015-09-22 at 9.16.51 AM.png

     

    Screen Shot 2015-09-22 at 9.16.44 AM.png

    • Additional events are now available for rewarding users
    • Better management of events
    • Dedicated admin configuration of events
    • Events roll into business value strategies that will gain levels for better user feedback.
    • Users will have the same amount of points in the update.
    • Users may gain points for activities that they were not prior to the update
    Global Levels

    Screen Shot 2015-09-22 at 9.26.58 AM.png

    Screen Shot 2015-09-22 at 9.27.07 AM.png
    • Levels will accept higher quality images
    • Levels can be more easily updated
    • New suggested defaults.
    • Users will see the same point names after update.
    • Images should be reviewed for quality since the updated experience uses larger images.

    Widget:

    Top Participants

    Screen Shot 2015-09-22 at 9.31.00 AM.pngScreen Shot 2015-09-21 at 9.56.52 AM.png
    • No major changes beyond leveraging the new styles.
    • Users points and levels will still be the same, but the level images should be reviewed and updated to higher quality.

    Medium Updates

    Getting Started / On boardinggettingstarted.pngScreen Shot 2015-09-21 at 10.08.51 AM.png
    • New Style
    • Customizable
    • Simplified
    • Jive-x and Jive-n capable
    • Current users that have not 'hidden' the old getting started will see the new on boarding quests.
    • Any new on boarding quests that the admin creates will show here as well!

    Tile:

    Top Participants

    Screen Shot 2015-09-22 at 9.31.00 AM.pngScreen Shot 2015-09-22 at 9.32.46 AM.png
    • New style focuses on 'what have you done for me lately' vs overall contribution across all time.
    • User can quickly see their recent contribution amounts and total contribution amounts
    • Users gain the ability to see more context on their contributions in any place
    • Users have quick access to weekly, monthly or all time leaderboards for the place they are in.

    Net New engagement and reward concepts (on by default) New

    The flow of points

    How a user gains global points has not changed, but now we have smaller buckets of levels called 'missions' that help rollup how a user is gaining all these points in an easier to see way.  Missions roll up one more level into one of the 6 business strategies, which can also hand out rewards.

     

     

    Simple View: Screen Shot 2015-10-23 at 2.13.22 PM.png

     

    More robust view:The Flow.png

     

    * All Strategies and Missions can have customized badges to match your community style.

     

    View from an end user's standpoint:

    End User Activity Events >

    "I just got followed"

    Missions >

    "Getting followed a bunch gave me a mission level"

    Business Strategies

    "I am the most followed user ... ever"

    Follow another user

    Get followed by a different user > 5 points

    Create content

    Bookmark

    Like something

    Content you created was bookmarked > 5 points

    Comment / Reply

    Follow a place

    View content

    View profiles

    Content you created was liked > 5 points

    Get viewed

    Get your content viewed

    etc.

    Report

    Respond

    Connect

    Community Leadership

    Sharing

    Influence > Mission level @ 50 points

    Virality

    Grouping

    Inquisitive

    Helpful

    Correct

    Author

    Curator

    Thinker

    Validator

    Value > expert badge to top 5 users

    Engagement

    Growth

    Support

    Knowledge

    Innovation

    Profile - Overview

    Screen Shot 2015-09-22 at 10.48.04 AM.png

    • User profiles now have a section that highlights their accomplishments.
    • Missions: As they gain levels by participating in the community their top missions will be highlighted.
    • Quests: Completed on boarding and advocate quests will show within the completed quests.
    • Expert Badges: At the end of the month, users that are the 'best of the best' will gain expert badges.
    Profile - rewards summary pageScreen Shot 2015-09-22 at 10.54.15 AM.png
    • Full Views of:
      • Levels
      • Missions
      • On boarding and Advocate quests
      • Expert rewards
    Missions

    Screen Shot 2015-09-22 at 12.27.08 PM.png

    • Missions are a quick way to see how a user is gaining points and levels in the community.
    • Missions track specific activities that users are taking within Jive and level as the user does those activities more and more.
    • For example, the Community Leadership mission will gain levels as the user is Followed or has their Profile viewed.
    • Inquisitive will track if the user is out bookmarking and downloading content.
    • Another way to think about it is that all those events a user can do will roll into missions and those missions can have more then 1 event feeding it with points, making it grow!
    Expert badge

    Screen Shot 2015-09-22 at 12.38.12 PM.png

     

    • Expert badges are handed out to the 'best of the best' at the end of every 30 day cycle in the community.
    • Users can re-earn them.
    • Each expert badge looks at which users gained the most levels across different missions and gives the top 5 in each category a badge.
    Tile: Featured Quest

     

    Screen Shot 2015-09-22 at 10.19.25 AM.png
    • New Tile to highlight on boarding or advocate quests anywhere your users visit.
    • Users will see progress in this tile for the selected quest.

    Net New Concepts (Require admin configuration)

    On boarding and Advocate Quest Mangement

    Screen Shot 2015-09-22 at 12.54.13 PM.pngScreen Shot 2015-09-22 at 12.54.00 PM.png

    • Quests can be created to target specific Jive activity, these are mostly for on boarding users to the community or getting them to review key materials, follow important users or join specific places.
    • Admins can select the type of activity in Jive they want to promote, then choose what content, place or user that is part of this quest.
    • Choose an image, description, time limit and events.
    • Must be configured by admin in rewards  admin console.
    Tile: Advocate Experience

     

    Screen Shot 2015-09-22 at 10.26.12 AM.png
    • New Tile that specifically shows just advocate quests to users.
    • Users can navigate between all, in progress, completed or ending soon.
    • Must be configured by admin in rewards admin console.
    • Group needs less than max pages
    • Group needs tile pages enabled.
    Advocate Quests

     

    Screen Shot 2015-09-22 at 10.31.14 AM.png
    • Advocate quests contain custom, admin defined tasks that the user must complete to get the reward.
    • These tasks can be jive based or custom, which require the user to select a link in order to complete.
    • Must be configured by admin in rewards  admin console.