Cloud Private Preview - Administrator's Manual

Version 5

    Introduction

    This document outlines what to expect from a Cloud Private Preview (CPP) instance and how data refresh events would impact your data and configuration.

     

    Characteristics of a Cloud Private Preview

    1. The instance is up and running 365 d/y, for the duration of the contract.
    2. An IP white-list is enforced by default, and you will be required to detail which addresses have access. It is possible to opt-out of this protection. Since your CPP may contain production content and the Software running on the CPP may be pre-GA, the IP white-list protection is recommended as an extra layer of security.
    3. Data Refresh refers to the copying of your production data to your CPP. Exact details as to what data is copied and what impact that may have on your settings is in this document. It is important to notice that you may opt-in/out of these data refresh events. If you want to change your preference, you must do so by contacting support.

       

      Native Jive Content, Data and Services

       

      Jive

      New Preview instance

      Post Data Refresh

      Places (Groups, Spaces, Projects)

      Empty

      Available:

      Groups, Spaces and Projects

      Pages and their configured Tiles and Widgets will be included only if they are standard

      Not Available:

      Custom Tiles or Tiles installed via add-ons/APPs will not be included

      Any additions made in the Preview instance such as new groups or modified pages will be lost.

      Content (Docs, Questions...)

      Empty

      Available:

      Jive docs, discussions, polls

      Not Available:

      Any additions made in the Preview instance such as new docs or discussions will be lost.

      Binary Storage Data

      Empty

      Available:

      All binary storage data is copied over.

      EAE database

      Empty

      Available:

      EAE data will be copied over.

      Search Indices

      Empty

      Available: Rebuilt after the Data Refresh copy is done. You will be able to test search functionality on the copied data and newly (manually) created content.

      Infrastructure services

      Functional: Virus scan, Doc conversion, separate binary storage location, local data cache service, activity engine

      Available: These settings are configured when the CPP instance is created and are not impacted by Data refresh events.

      Record Retention

      If the Production instance is entitled, Preview site will be configured with this capability.

      Available: The function is available but not configured to avoid duplicate data being sent to the records repository.

       

      Other Modules

      Jive

      New Preview
      instance

      Data Refresh Event

      Jive Rewards

      Preview site will be configured at creation to have it enabled

      Available:

      An admin can go into Data Preview instance and enable this feature which will lead to a blank JiveRewards configuration, and this configuration will persist on the Data Preview instance across data refreshes.

      Advance Gamification (Bunchball)

      If the Production instance is entitled, Preview site will be configured with this capability.

      Available:

      An admin can go into Data Preview instance and configure it to point at a pre-production Bunchball credentials and this configuration will persist on the Data Preview instance across data refreshes.

      Video Module (Perceptive)

      If the Production instance is entitled, Preview site will be configured with this capability.

       

      Details:

      -- No existing content.

      -- Configured with its own test video library.

      -- Can create new videos (upload)

      -- Support will create new keys in the admin console

      Available:

      You may upload and create new video content, which will get wiped out like any other content with future Data Refresh events.

      Videos embedded from 3rd party sites such as YouTube should continue to work.

      Not Available:

      Jive documents are copied, including ones with videos embedded in their body such as discussions, as well as video objects. However. the videos will not play due to failed authentication and show "video unavailable".

      External Storage: SharePoint, O365, GDrive, GDocs, Box

      If the Production instance is entitled, Preview site will be configured with this capability.

       

       

      Details:

      -- The edition defines access. customer needs to do the configuration.

      Available:

      An admin can go into Data Preview instance and configure it to point at a pre-production external storage (install and configure the add-on) and this configuration will persist on the Data Preview instance across data refreshes.

      Not Available:

      Jive content that links to the external storage from production will show errors in preview site.

      Groups that have been configured to use an external storage provider will be created but the configuration will be whipped out. The group will be set to use Jive storage. Jive documents in those groups will be copied but the link to the external binary (ppt, pdf, xls etc') will be lost.

       

       

      Add-On and Extension Exceptions

      The Production instance and Preview instance existing as completely independent instances for the purposes of installed app and add-ons. When a Data Preview instance is created it will only have the pre-installed add-ons such as iOS and Android applications.

       

      Jive

      New Preview
      instance

      Data Refresh Event

      Add-ons (all)

      Only have pre-installed apps and add-ons. If they are entitled to other add-ons such as Lync, Jabber etc', Support will install those add-ons.

      Not Available:

      While you may install and configure additional add-ons and apps, on each data refresh operation the Preview instance will be cleared out. 

      Web hooks

      Empty

      Not Available:

      Any registered web hooks in the production instance will not be present in data copied to Preview instance.

       

       

      The settings related to authentication will be set to be blank in a new setup of Data Preview instance. However, future data refresh operations will *not* copy authentication settings from production site to preview instance. Federated user accounts will be present in the Preview instance but authentication won't work unless specific configuration is done so that Preview instance can access an appropriate pre-production IDP.

       

      Jive

      New Preview
      instance

      Data Refresh Event

      Users and email configuration

      No users (only admin)

      Self-registration turned off

      Available but:

      Users are copied from production, but Email addresses in the Jive user accounts are scrubbed

      The outbound email settings are also cleared to prevent any email from being sent.

       

      Not Available:

      Settings for retrieving incoming emails are cleared.

      SSO setup,

      LDAP setup, and

      SAML configuration.

      Set to Jive authentication.

      No SAML/SSO configuration,

      Jive will provide credentials for the non-federated (local to Jive) customer admin account.

      Customers can configure SAML/SSO as appropriate.

      Available:

      Settings can be manually configured in the Preview instance and will be preserved across data refresh operations

      External identity is case-sensitive

      Checked

      Available:

      Ensure that case sensitivity is set appropriately. As setting are preserved from the production site, if the production site had set authentication to allow case insensitive user names (for example in the instance of windows style authentication) by un-checking the toggle switch for "External identity is case-sensitive". This value may need to be checked for authentication in the Data Preview site. See the image below.

       

      VPNNot currently supported.

       

      Analytics

       

      Jive

      New Preview
      instance

      Data Refresh Event

      CMR, Dashboards and impact metrics

      Empty new dedicated cloudalytics tenant

      Not Available:

      Analytics data will not be copied over from production site. Preview site will have working Analytics reports based on the activity occurring within Preview instance.

       

      FAQ:

      Q: Analytics: Is it possible to copy some of the analytics data to enable CMR and Dashboard testing?

      Not at this time.  We have noted this as a potential improvement.