Community Manager for Adeptus Health in Dallas TX area (Lewisville)

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    At Adeptus Health, we are Transforming Healthcare in America every day!  To support our ongoing growth and help our team connected throughout the country, we are installing a new Jive Community.  We are looking for an individual who exemplifies the highest customer service standards, is entrepreneurial, has outstanding written and verbal communication skills and is ready to make a difference! 


    Job Summary:

    The Communications Manager role will develop and execute the community management strategy for initiation, upgrades and ongoing support of Adeptus Health’s Jive platform.  This individual will collaborate with leadership and other stakeholders, and assume the strategic and operational duties associated with creating, managing, and developing a growing intranet community. The Communications Manager must be fluent in the technical aspects of the platform that will allow quick response to user needs.  They must enjoy supporting people and be able to offer just-in-time facilitation where it adds value, enabling better collaboration throughout the organization.  This is an Exempt position.


    Job Responsibilities and Duties

    Essential Job Functions:

    • Community Management
      • Monitor, manage, and curate online conversations, including answering user questions and helping to foster user connections behind the scenes
      • Participate in those conversations to build visibility and encourage thought leadership
      • Foster community engagement
      • Help community members use social technology to achieve business objectives
    • Communications
      • Integrate user messaging into the community in a compelling and valuable way
      • Develop and implement communications in a way that strategically fulfills business goals
      • Ensure community content is consistent with the Adeptus brand
    • Support
      • Establish and manage community support
      • Draft and manage help and support materials
      • Liaise with the IT service desk and vendor to identify and resolve user issues
      • Triage user-reported abuse and work with internal teams (security, compliance, etc.) as needed
    • Analytics
      • Create community analytics dashboards
      • Monitor usage, adoption, and other metrics and take action when activity is below established thresholds in order to proactively ensure ongoing use of the system



    • Effective and efficient use of time
    • Communication Proficiency
    • Customer/ Client focus
    • Accepts direction from leadership with positive attitude.
    • Delegates certain tasks to other team members as directed by Director of Corporate Communications



    • 2-5 years of community management  experience preferably with the Jive platform
    • Excellent writing and editing skills (writing samples are requested)
    • Experience in enterprise community management (engaging internal stakeholders, training)
    • Demonstrated expertise in activating and engaging community groups and advocates
    • High level of initiative and desire to create am outstanding user experience
    • Proven ability to motivate others
    • Highly analytical and articulate
    • Self-starter and team player
    • Strong organizational skills and attention to detail
    • Great presentation, interpersonal, and relationship-building skills
    • Proficient in Excel, Word, and PowerPoint


    Please apply directly through our web site: