As per our official documentation, you can disable or delete a user account when you want to remove the person's presence from the community. You can disable or delete from the Admin Console by going to Admin Console: People > Management > User Search.
Jive generally discourages Community Managers from deleting users and encourages them to disable / deactivate users instead.
- Verified for version: Jive-n/x 7, 8, and Cloud
In most cases, disabling the users will accomplish the same results as deleting the user, but there are limited cases where deleting a user would be the makes sense. Let's consider the pros and cons of deleting vs. disabling.
Deactivation vs. deletion
|Factor||Impact of Disable (Deactivate)||Impact of Delete|
|Content||Preserved. Content which was authored by the user who has been deactivated is still stored and preserved in the App DB and / or Binary Storage. When you disable someone's account, Jive will replace their former avatar with a blank avatar; the word "Disabled" will appear on their profile. The person will no longer be able to log in or receive notifications, but their content will remain viewable in the application.||Deleted. Any content that was created by the user will be permanently deleted as well. This cannot be undone or recovered under any circumstances.|
|Recoverable||Yes. A user who has been disabled can be re-enabled at a later time. If the user is reactivated at a later time, the "Disabled" text will be removed and the users avatar will change back to their previous avatar.||No. Once a user is deleted, it is not possible to re-enable them without completely recreating the user through any means (e.g. the Core API, Admin Console, App Database, Front-end UI, or by creating a case with Jive Support).|
|A deactivated user will not count towards your licensed seats.||A deleted user will not count towards your licensed seats.|
|Spam Prevention||Deactivating a user will not delete content. If the content that was posted by the user is spam, it will remain visible and accessible to the community unless dealt with separately.||Because a users content is deleted when they are deleted, this is an effective way to remove spam in bulk.|
Examples of when to disable (deactivate) a user:
- The user is leaving the company
- The user is changing roles in the company and no longer needs access to Jive.
- Any other sort of deactivation requests where the user's content and actions should be preserved in the community. This should be your default user deactivation method.
When to delete a user.
- The user is a spammer and has created spam content throughout the site which needs to be deleted.
- It has been specifically requested that the user and all record of them ever existing be purged from the community. Reminder: This is permanent and cannot be undone by any means.
- Other use cases where complete destructions of the user and all record of them ever existing is absolutely necessary. Typically, this level of complete data destruction is undesirable and unnecessary.