Secure File Transfer Protocol (SFTP) allows files to be exchanged securely between a client and server. Jive uses this service to send and receive files that may be on the web app nodes, such as Retention XML files generated by Jive or User Sync csv files generated by your company directory.
Sending content to a Jive server via SFTP
If you need SFTP access then Jive will provide you a server location and credentials to authenticate. To get started, file a Support Case in your customer group. In the case description make sure to provide your external IP address so that we can add it to our Firewall Whitelist.
Our Operations Engineering team will respond to the case with the following information:
Your SFTP account has been created. You can now log in using the follow credentials (case sensitive):
Source sync location: /storage/
Destination sync location: /mnt/jive_binstore/sftp-sync
With the server name and credentials you can now use an FTP client of your choice. Popular clients include Cyberduck (https://cyberduck.io/?l=en ) and FileZilla (FileZilla Client Tutorial (en) - FileZilla Wiki ). After connecting to the server in your FTP client you can then drag and drop files as needed. Just note that any files uploaded to the "Source sync location" (/storage/) will take up to 10 minutes to synchronize with the "Destination sync location" (/mnt/jive_binstore/sftp-sync/).
What SFTP is not used for
SFTP is used only for specific tools like Retention and User Sync file transfers.
SFTP is not used for sharing server logs or binary storage files, nor will Jive provide full access to the web app file system.
If large files are needed to be shared between you and Jive Support, then you will be provided a unique link to Jive's file sharing system along with specific instructions in your private case.