Use this table to report on bugs or issues we've found in the cloud release. Note that this page is an unofficial, user-maintained document and often contains issues that have been reported to Support but not yet corroborated for 2016.1 pre-release and 2016.1 GA.
Also see the Official Jive:
Known & Fixed Issues in Jive-n and Jive-x Current Release (2016.3) please check here that your issue isn't already known
Links to other document(s) for previous versions is/are here: Customer Issues with 2015.2 and 2015.3 Cloud Release
|#ID||Issue||Description||Date ||Submitted By||Resolution||JIVE number etc|
|1||Date French format is not valid.|
When I create a task in French and choose a date by clicking on the calendar, the date format is not accepted.
It says "Le format de date indiqué n’est pas valide."
|Jan. 28, 2016||Claire |
"Votre affichage" is not a good translation for "you view". I would say "Page personnalisée", "Votre page".
Not every texts are translated.
|Jan. 28, 2016||Claire Lesage|
|3||Share image collection||When you share an image collection and either add it to an RTE doc using the link button or just paste it from clipboard, the resulting link goes to Activity. With the link button URL it has the collection ID in the URL but URL is malformed.||Feb 06, 2016||John Schwiller|
JDNS 06 Feb: Case #405379 raised.
JDNS 07 Feb: Attached to my JIVE-66829 Scheduled for 2016.1.2.
|4||Title changes when attachment changed|
When you change an attachment, say to add a new version of a file, the doc title resets to the new file name even if the title was manually changed when the doc was created.
Update: I think I've worked out what happened, reported it on two cases, and mea culpa as they were trying to fix a prob I reported.
Namely that when you change the file the dropzone didn't replay the new filename. When I now read the JIRA title for that one it looks like it was asking for the title to be changed. Hopefully both regressions can be fixed fairly quickly.
|Feb 06, 2016||John Schwiller|
JDNS 06 Feb: Case #405376 raised.
KF 06 Feb: I second that... very not user-friendly.
JDNS 06 Feb: See update.
|Covered by JIVE-67320|
|5||Playing an uploaded video from the activity stream requires two starts||When you press the VCR button on the video thumbnail the player shows activity on the scrubber but the video hasn't started. You need to press the bottom left VCR button to get the video to actually play. The activity on the scrubber only appears in Chrome.||Feb 06, 2016||John Schwiller|
JDNS 06 Feb: Case #405377 raised.
JDNS 09 Feb: JIVE-67736 created.
|6||When viewing an event, the default (selected) view of Going thru Not Responded does not show avatars||You need to click the (grey) filter 'again' to show the avatars. Update: this is when a user returns to view the event when they have already responded.||Feb 06, 2016||John Schwiller|
JDNS 06 Feb: Case #405384 raised.
JDNS 08 Feb: JIVE-67665 created.
|7||A page with 4 Superlist tiles setup at 2015.3 no longer displays the content or the title|
Strangely the defaut landing page in the same group with a single superlist does display. Editing the non-displaying tile shows the title and URL has not been lost.
Update: Worked it out myself. 2016.1 has given-up on being able to cope with filtering on fieldnames with one or more spaces when you grab a URL for use in a Superlist tile. They worked ok on 2015.3 but now even when you reconstruct the Superlist URL, say from Browse People filtered on my field name, then the pasted URL is incomplete hence the tile doesnt work. I needed to edit out the spaces in my custom field to myfieldname
|Feb 06, 2016||John Schwiller|
JDNS 06 Feb: Case #405385 raised.
JDNS 08 Feb: See update note.
JDNS 08 Feb: JIVE-67715 created.
|8||Content Evolution - unable to add rows to a table|
When trying to add rows to a table using the option below the table, anytime I click the arrow to change the number of rows, I see the option change (flash) to 2, but then it disappears, and I can not ever choose "Go". Maybe this is my browser, but I have tried it on multiple content types and have the same issue.
2/9 update: Issue isolated to IE
|Feb 06. 2016||Kara Francis||KF 09 Feb: Case raised #405770||JIVE- 67761|
|9||Content Evolution and Preferences: Quick tagging is an option under Preferences||Content evolution has been enabled, but when a user goes to Preferences, they still the option to Quick Tag. When viewing a piece of content, quick tagging is not available||Feb 06, 2016|
|JDNS 06 Feb: Thought I saw Nick and/or Ryan say they would try to add quick tagging back in. Ted also supported that ask.||JIVE- 67796|
|10||Feedback: Document content type has a "full screen" option, but the other content types do not||Are there plans to allow other content types to be expanded to full screen. Right now Discussions, Questions, Blogs, etc. do not have that option.||Feb 06, 2016||Kara Francis|
JDNS 06 Feb: I'd wondered the same thing.
SC: We've logged a bug for this, please reference if you need this addressed as well.
|11||Missing icons in email digest||Idea, Status Update, External content (Tweet)||Feb 06, 2016||John Schwiller|
JDNS 06 Feb: Case #405417 raised.
JDNS 08 Feb: 'Status update' attached to JIVE-62751; 'Idea' attached to JIVE-30829; 'External content' created JIVE-67683.
|12||Missing Twitter icon for external content in content browse in place|
Doesnt show on PROD but does show on our demo instance.
Update: they appeared 'after a while'. I suspect the next time a new Tweet arrived in the upgraded instance.
|Feb 06, 2016||John Schwiller|
JDNS 06 Feb: Case #405381 raised.
JDNS 10 Feb: Closed.
|13||Adding a comment to a doc scrolls badly||Pressing comment scrolls to the input field but the tinymce toolbar is not visible and the cursor input point is not visible. Seems ok on a discussion.||Feb 07, 2016||John Schwiller||JDNS 07 Feb: Case #405429 raised.||JIVE- 67760|
|14||On profile page / rewards, clicking on 'i' for info opens up an information window, but no 'x' in the window to close it.||Users left stranded when viewing the information windows, with no obvious way to close it. Overall progress, recent badges, top expert, available quests - all affected.|
JDNS 08 Feb: Agree not obvious but clicking offboard the message or Esc clears it.
|PBOX - 1458|
|15||Twitter icon in Popular Content tile obscures text.||Feb 08, 2016||John Schwiller|
JDNS 08 Feb: Case #405382 raised.
JDNS 08 Feb: JIVE-67660 created.
|16||Category URL structure has changed and now uses more character encoding changing hard coded links|
Keeley: It isn't just from carousels. When I click on a category at the bottom of a piece of content to search all content in the category, I get taken to an unauthorized error message.
|Feb 08, 2016|
Case #405484 raised.
Update 09 Feb: This is now a S1 and fix supposedly inc in next update
|17||Categories tile isn't working (category widget is working)|
Users get Unauthorized error.
This may be related to #16.
Content tab categories filter works as desired, but tile does not, even after removing and re-adding the tile
JDNS Update: Seems to only happen when there is a space in the category name.
|Feb 8, 2016|
KF 08 Feb: Case # 405506
KF update: bug JIVE-67725
KS Case #: #405905
|18||Calendar widget isn't working. Neither is the calendar tab.|
No events show up. Year shows up at YYYY.
But new events tab does show all events as expected
|Feb 8, 2016||Ashish Trivedi|
|19||Hyperlinks for in Outcomes section of documents&discussions do nothing.||With the Content Evolution enabled a document Marked for Action shows an Actions() link in the new Outcomes section below the document body. The link does nothing. Same goes for content marked as helpful, like a discussion.||Feb 8, 2016||Gregor Scott||GS 08 Feb: Case #405631 raised.||JIVE-67480|
|20||The warning 'The title of this document is not unique among (sic) the documents in the space' does not refer to group or project as appropriate.||Feb 09, 2016||John Schwiller|
JDNS 09 Feb: Case #405583 raised.
JDNS 09 Feb: JIVE-67738 created.
|21||Emails converted to Discussions no longer report who converted it||With the Content Evolution enabled, Discussions that were created by using the Jive for Outlook plugin to convert an email no longer report who did the conversion. This breaks the highly valued transparency & honesty that was available.||Feb 09, 2016||Gregor Scott|
GS 09 Feb: Case #405640 raised
JDNS 10 Feb: Ouch! - well at least the data is still there when you turn content evolution off, so it's 'just' a template problem.
|22||Calendar tab doesn't show content|
The Calendar tab is empty and shows a bugged header 'February YYYY'. The Events tab in the same space shows lots of events scheduled.
This is the same #18 issue already raised by Ashish Trivedi. I registered it again to show that we have the same issue and to create a support case.
It seems to be related to the S1 issue JIVE-67691.
Update: February 10th, 1p.m. - the Calendar tab now is working properly.
Explanation from Jive: 'This is actually the result of a Jive Defect and I've associated the bug with this case. The bug has already been resolved and the fix will be pushed out automatically in early March. In the mean time, I've executed a work around so the calendar should now display properly.'
|Feb 10, 2016||Marcelo Yamada||Private Case #405841 raised||JIVE-67691||Y|
|23||Recent Content widget showing undesired content|
The Recent Content widget is showing content that does not follow its configuration.We believe the widget is showing content from any place where the logged user has View permissions, instead of limiting its content to the configured space.
Update: it is still not working after Wave 3
|Feb 10, 2016||Marcelo Yamada||Private Case #405846 raised||JIVE-67795|
|24||Event appears at wrong date on Events tab|
The Events tab shows events at incorrect dates. We have an event schedule for February 19th from 3:30 PM till 5:00 PM brazilian time but it is shown on the Events tab like scheduled for the previous day.
Update: it is still not working after Wave 3
|Feb 10, 2016||Marcelo Yamada||Private Case #405878 raised||JIVE-67896|
|25||The ability (or not) to like the giving of a badge is inconsistent||See Like the Giving of a User Badge?||Feb 10, 2016||John Schwiller||JDNS 10 Feb: PBOX-1476 created.||PBOX-1476|
|26||HTML editor with incorrect HTML will sometimes leave your document blank|
When creating a new document and selecting the HTML editor before inputting anything into the RTE, if you are missing the <body> HTML tags, the HtML will be deleted and your document will be blank; if you type something first into the RTE or input <body> in the HTML, then it seems to be fine
(I don't recall if I ever did this prior to this release, so I can't say if this is new or not)
|Feb 10, 2016||Kara Francis|
|27||Spotlight search doesn't identify external contributors with orange marker||Could be an 'eye' marker or text 'external contributor' (as on Full Search).||Feb 12, 2016||John Schwiller|
JDNS 12 Feb: Case #406300 raised.
JDNS 14 Feb: JIVE-67910 created.
Jive Rewards no longer enabled post 2016.1 upgrade
In our Jive-x instance, Jive Rewards is no longer enabled post-upgrade to 2016.1. Waiting instructions from Support before doing anything. I hope that the data is all still there. Is this normal behavior? The Add-On Installed list shows that it is installed.
Keeley see https://community.jivesoftware.com/thread/289848 for similar. Curtis' response to our case in Nov - "Tracked down the root cause, your site was still configured to 'own' advanced gamification. I turned that off, which should stop your site from trying to install advanced gamification every release"
|Feb. 13, 2016||Keeley Sorokti||Private Case #|
|Y - Rewards now enabled. Waiting to hear how to prevent in future.|
|29||With Content evolution, the ability to branch a discussion or question comment is not available||prior to 2016.1 we could branch a discussion comment into a new discussion. With content evolution, under both discussion and question, we do not have that option anymore||Feb 13, 2016|
|KF Jive Case # 406327||JIVE-67935||Y 3/4/16|
|30||Featured Content tile not working with blog posts|
In Jive-n, the Featured Content tile is not updating properly. When you feature/unfeature blog posts nothing changes in the tile. Tried deleting and reselecting - same behavior. It looks like it might be limited to blog posts that can't be featured/unfeatured. I haven't done full testing but I was able to unfeature a document and that was properly removed from the tile.
John Schwiller: OK it looks like it's a Content Evolution issue. Turn CE off and add/remove works fine. Turn CE ON and it is broken
|Feb. 15, 2016||Keeley Sorokti|
Opened private Case #406423
|31||Categories widget offers wrong links|
The Categories widget is offering wrong links to content categories. When I compared the links with the ones shown on the contents tab it was easy to see the reason: the widget is assembling the URL with categories starting with capital letters.
at the widget - .../content?filterID=contentstatus%5Bpublished%5D~category%5BEvents%5D
at the contents tab - .../content?filterID=contentstatus%5Bpublished%5D~category%5Bevents%5D
I provided a workaround using a Formatted Text widget where I typed the correct URLs.
Update: Solved in our instance during Wave 3
|Feb 16, 2016||Marcelo Yamada||Private case not opened, once the issue is known (according to Known & Fixed Issues in Jive-n and Jive-x Current Release (2016.3) )||JIVE-67917||Y|
|32||Dropdown menu item links are not clickable when they are in front of the video player||If the link is above or below the player area then it is clickable.||Feb 16, 2016||John Schwiller|
JDNS 16 Feb: Case #406605 raised.
JDNS 17 Feb: JIVE-68002 created.
|33||Bulk manage content: Failure messsage > Invalid categories were found|
I'm not sure if this is a bug or intended functionality but I can't move certain pieces of content. Not sure why the category should matter for moving since categories will be different between two different places.
Jive support tested and found the following:
Per my testing, only certain content are affected:
|Feb. 16, 2016||Keeley Sorokti|
|34||Copy document feature does not provide "discussion" option||With content evolution enabled, when you choose to copy a document, your only options are Document and Question. Should discussion also be an option? Should blog be an option?||Feb. 16, 2016||Kara Francis||KF 16 Feb: Case #406608.|
|35||Jive's Delegate Access Add-on aka Ghost Blog does not work||With content evolution enabled the Delegate Access Add-on does not work. It works fine with content evolution off.||Feb 17, 2016||Eric Pierce||Private Case opened and Jive has verified that their is an issue. No ETA on fix|
|36||Top Participants Tile not available on news page anymore||Post upgrade to 2016.1, I can't select the Top Participants tile on the news page anymore.||Feb. 18, 2016||Keeley Sorokti|
|37||Jive Rewards with Content Evolution Turned on|
When selecting discussions as a content type for a quest to create content, you are are not awarded points when creating a question. There is no option to select Question in the quests. This is a high priority bug filed under PBOX-1488.
JDNS: well a quest to create a discussion is fulfilled by creating a question. Can see some merit in it being more granular but don't think I'd make it a very high priority. Guess it depends on the use case. Would you want major differences in points for creating/replying to a discussion | question?
|Feb. 18, 2016||Keeley Sorokti|
Update on 2/22: May be fixed -- need to test.
|38||Rewards delete a quest doesn't ask for confirmation||Is this being picky? But there might have been quite a bit of set-up. Enhancement request asked for.||Feb 18, 2016||John Schwiller|
JDNS 18 Feb: Case #406971 raised.
JDNS 19 Feb: JIVE-1491 created (on case)
UA 19 Feb: PBOX-1489 created.
|39||With Content Evolution, the breadcrumb for Questions takes the user to Discussions.||If a user is in questions and attempts to get back to view more questions, the breadcrumb takes them instead to Discussions and they need to click back into questions||Feb 20, 2016||Sam Creek||Private Case #407148||JIVE-6810||Y 3/4/16|
|40||Jive Rewards > Strategies: no points awards for creating questions or discussions|
In Jive Rewards, Questions and Discussions are not awarding points as part of an enabled strategy, which is the way that points are awarded continuously in the system. Jive Support says this is happening when Content Evolution is turned on AND when it is turned off. They are however awarding points as part of an custom quest, where upon completion will award the point value of the quest one time only. We are putting our production load of questions from a previous system on hold because the users won't get points for asking questions when we load them in (or at least that is the current working theory). Go-live for our new community is getting pushed.
|Feb. 23, 2016||Keeley Sorokti||Private Case|
|PBOX-1508 (high severity bug)|
|41||Cannot drag & drop single file when performing file upload||When uploading a file, drag & drop does not work when uploading only one file. However, drag & drop works when uploading multiple files, and "Click to Select" works for all situations.||Feb 23, 2016||Dennis Pearce||Private case #407564||JIVE-68274|
|42||Title doesn't populate in FIle Upload form|
Users are led to believe that the Publish button does not work when uploading a file, because of this sequence of events: (1) title does not default to filename as it had in previous versions but instead the field is left blank; (2) user assumes title field is populated and tries to publish file with a blank title; (3) however title field is required but this is not indicated, and no error or informational message is displayed when user tries to publish without one; (4) Publish button appears to the user to be inactive.
JDNS: Also see point #4
|Feb 23, 2016||Dennis Pearce||Private case #407558||JIVE-67918|
|43||Gamification no longer displays points/status on Hovercard||Status level or points do not show up as they did in previous versions when hovering over a community member's name. Jive was able to reproduce the issue on the latest revision of Jive and filed a bug report. "Because this is a open and unresolved issue we’ll have to get input from Engineering before moving forward. "||Feb 18, 2016||Frank Field|
|44||Thread vs. Message URLs after converting question to discussion||After converting a question to a discussion, the URL for "incoming links" does not change; two URLs refer to the same content (if you navigate via Content, you see the "thread" URL, but if you go to incoming links for another post, you see "message")||Mar 1, 2016||Kara Francis||Case #408624|
|45||Attachments to document not versioned along with doc|
When a new version of a doc is created and a new attachment is also added, previous versions of the doc show the current attachment rather than the attachment that was part of the older version.
JDNS: Good catch Dennis. Confirm I see that with content evolution on. It's still ok with content evolution off.
|Mar 2, 2016||Dennis Pearce||Private Case #408151||JIVE-68555|
|46||With content evolution on, it is still possible to add a comment on an archive version of the content||With content evolution off, as expected the ability to add a comment is disabled (there is no link) but with CE on the add comment button is still shown and works.||Mar 3, 2016||John Schwiller|
JDNS 3 Mar: Case #408856 raised.
JDNS 3 Mar: JIVE-68592 created.
|47||Image Collections won't filter using Category||When creating image collections, using tag or author to filter work fine, but categories don't seem to work at all. The collection is saved but shows as empty in the top listing, and clicking on one just shows whatever images where already being displayed.||Mar 3, 2016||Dennis Pearce||Private Case #408969|
|48a||A user who is deactivated in the Rewards Console is reactivated incorrectly|
I've found two ways to trigger this:
1. An admin resets their p/w in the Admin Console. Doesn't seem to be triggered if the user changes their p/w in the UI. Only seems to happen once in the admin console and is not repeatable for a particular user - although has been observed with at least 5 accounts.
Edit: split see 48b
2. When the user logs in to the UI that is enough to remove their deactivated status according to the Rewards Console.
|Mar 8, 2016||John Schwiller|
JDNS 8 Mar: Case #409513 raised.
JDNS 9 Mar: PBOX-1562 created.
|48b||A user who is deactivated in the Rewards Console is reactivated incorrectly||When the user logs in to the UI that is enough to remove their deactivated status according to the Rewards Console.||Mar 8, 2016||John Schwiller|
JDNS 8 Mar: Case #409817 created.
JDNS 10 Mar: PBOX-1569 created.
|49||Admin: Cannot filter on federated users||In Admin > people > User Search if you select "Federated" in the Users select field and search it will still return non-federated users.||Mar 18, 2016||Gregor Scott|
Private Case #410176, Confirmed as a bug