Here are my initial notes / summary from the meet-up @ JIVEWORLD. Please add more notes / comments.
CRM Connector Group Discussion - this group documents all previous discussion with the CRM Connector User Group Tag.
Backup information - CRM Connector Use Cases
- Akamai - Persistent CRM Connector- Custom KB Sync - managed by internal development group
- Trapeze - Persisent CRM Connector - JIVE PS engagement for custom case escalation - no direct support case .. yet (RMA)
- Hernan discussed the roadmap - JIVE owns IP for Persistent & looking at 3 standard offerings, KB, escalation, case creation
- We all want to be involved in these discussions to understand our custom implementations & the possibility of standard widgets / tiles
- On-going support
- Roadmap - individual customizations, wait for standard offering or consider Grazziti (which Hernan said will still be a partner of JIVE)
- Add Intel & RSA (Dan Marshall and Jeff Shurtliff) names to ongoing community discussion
- Work with Keeley to set up next call to continue the roadmap discussion
- Decide whether we need a separate group for this activity
Again - please let me know if I missed anything.