Fact Sheet: Jive User Sync

Version 2

     

    Overview

     

    Most Jive customers have some kind of user data stored in external systems. By synchronizing that data into Jive, you can enrich the native user profiles, automatically provision and deprovision accounts, build your org chart, and leverage existing security groups when setting up your community permissions. Jive now provides three ways for customers to synchronize data from external systems into Jive on a nightly basis, each of which is detailed below.

     

     

    Jive Basic User Sync New!

     

    This is a brand new add-on that provides that offers basic sync capabilities for the community manager that wants to keep their employee directory current, but doesn't have a plethora of profile fields or desire more advanced features like org chart and security group sync.

     

    Features

     

    Secure File Transfer

    Transfer a CSV file with your user data to Jive's SFTP server on a nightly basis and the Jive Basic User Sync will automatically read your file and update your community accordingly. No VPN required! The expected format of the CSV file can be found in the ExampleBasicCsv.csv attachment below. If you are not able to produce a file in this format, Jive Professional Services can write a process to transform your file into the expected format for a small additional fee.

     

    Create & Update Users Nightly

    Send basic user details and up to 5 profile fields in the CSV file and your employee directory will automatically be kept up-to-date on a nightly basis. Users may be created as native accounts or as externally federated. Native users will have an auto-generated first time password emailed to them in a welcome email. All profile fields are optional. Basic user details are required, and include:

     

      • Primary ID. Must be permanent and unique and can be any of the following:
        • SAML SSO ID
        • Username
        • Email
      • First Name
      • Last Name
      • Email
      • Username

     

    Account Activation

    Ensure your people directory is kept current by passing an enabled status for each user. Disabled user accounts will no longer appear in the directory or search results.

     

    Advanced Reporting

    Quickly see which records from your file had errors (and why) and get a report on the process statistics. Sync results are emailed nightly and archived for easy download within the SFTP server.

     

     

    Jive Advanced User Sync New!

     

    This is another brand new add-on that builds on the capabilities offered within the Jive Basic User Sync add-on.  This is our most popular user sync option with 10x more mapped profile fields plus advanced features like org chart sync and security group sync. 

     

    Features

     

    All Basic Features

    Includes all the features of the Jive Basic User Sync. The expected format of the CSV file can be found in the ExampleEnhancedCsv.csv attachment below. If you are not able to produce a file in this format, Jive Professional Services can write a process to transform your file into the expected format for a small additional fee.

     

    Extended Profiles

    Up to 50 profile fields may be mapped for community managers with a more extensive trove of user data in external systems.

     

    Org Chart Sync

    Simply pass the unique ID of each user's manager and we'll automatically build a visually rich org chart for you inside your Jive community.

     

    Security Group Sync

    For customers that already have painstakingly created security groups in systems outside of Jive, the security group sync feature offers a way to push those groups and their user memberships into Jive as permission groups. Once loaded, you can use the same permission groups to control access to content and places within your Jive community.

     

     

    Active Directory / LDAP

     

    Directory server integration has long been a feature within the Jive platform. Using directory server integration, you can directly connect your Jive instance to an Active Directory or LDAP server. VPN is typically required for the connection (additional costs apply) unless your IT security regulations permit IP whitelisting.

     

    Features

     

    Direct Server Integration

    Jive makes a direct, read-only connection to your AD or LDAP server. All accounts must be found within a single baseDN. Additional VPN costs may apply if your organization's IT department does not permit IP whitelisting.

     

    Create & Update Users Nightly

    Jive reads accounts out of your AD or LDAP server and automatically provisions new users on a nightly basis. You may map an unlimited number of profile fields. LDAP filters may be applied to limit which users are synched.

     

    Account Activation

    Ensure your people directory is kept current by mapping a field that corresponds to an enabled status for each user. Disabled user accounts will no longer appear in the directory or search results.

     

    Org Chart Sync

    Simply map the unique ID of each user's manager and we'll automatically build a visually rich org chart for you inside your Jive community.

     

    Security Group Sync

    For customers that already have painstakingly created security groups in systems outside of Jive, the security group sync feature offers a way to push those groups and their user memberships into Jive as permission groups. Once loaded, you can use the same permission groups to control access to content and places within your Jive community. LDAP filters may be applied to limit which groups are synched.

     

     

    Feature Comparison

     

    FeatureBasicAdvancedAD/LDAP
    Basic User Details (User ID, Username, Email, First, Last)

    Profile Fields

    550unlimited
    Account Deactivation
    Nightly Report Email
    Advanced Logging / Error Reports
    No VPN required
    Data from any source system
    Org Chart
    Security Groups

     

    Architecture

    jive-user-sync-architecture.png

     

     

    Compatibility

    Jive Basic User SyncJive Advanced User SyncActive Directory / LDAP
    Jive-n
    • Cloud
    • 9.0.0 or higher (when released)
    Jive-n
    • Cloud
    • 9.0.0 or higher (when released)
    Jive-n
    • All supported versions
    Jive-x
    • All supported versions

     

     

    Commercial

     

    Jive Basic and Advanced User Sync are available for separate purchase. Active Directory / LDAP directory integration is included in all tiers, but subject to additional VPN and Professional Services Costs.

     

    Please reach out to your Jive representative you work with if you are interested in purchasing Basic or Advanced user sync.

     

    Reference

     

    Jive Basic User Sync Documentation

    User Sync Connector

     

    Jive Advanced User Sync Documentation

    Advanced User Sync Connector

     

    Active Directory / LDAP Documentation

    LDAP and Active Directory Guide