Version 2

    You may notice in Jive that when you search for a question there are three icons that may be shown next to each returned item

    Screen Shot 2016-09-15 at 10.17.31 AM.png

     

    Example of a search result with these icons

     

    Screen Shot 2016-09-15 at 9.46.14 AM.png

     

    What do these icons mean?

     

    Screen Shot 2016-09-15 at 10.29.13 AM.pngUnanswered question (Blue icon)
    Screen Shot 2016-09-15 at 10.29.18 AM.pngQuestion with a helpful answer (Orange icon)
    Screen Shot 2016-09-15 at 10.29.25 AM.pngQuestion with a correct answer (Green icon)

     

    Why do I see the same question thread with different icons?

    If you do a search you may get the search results for a specific reply or message within the larger thread. If that specific reply is only marked as helpful, and is not the correct answer, then you will see the orange icon instead of the green one.