You may notice in Jive that when you search for a question there are three icons that may be shown next to each returned item
Example of a search result with these icons
What do these icons mean?
|Unanswered question (Blue icon)|
|Question with a helpful answer (Orange icon)|
|Question with a correct answer (Green icon)|
Why do I see the same question thread with different icons?
If you do a search you may get the search results for a specific reply or message within the larger thread. If that specific reply is only marked as helpful, and is not the correct answer, then you will see the orange icon instead of the green one.