Video Service Functionality Issues

Version 3

    After Perceptive's move to AWS on Nov 6th, we are experiencing interruptions in video service. This is across all sites and versions of Jive - cloud, hosted, and on-prem and impacts playback of all newly uploaded videos and some existing videos.

     

    Our support team is aware and working closely with Perceptive on root cause. If you want to check current video service status, you can check it here - Jive Software Status. I will provide future status updates in this document as well as the status page updates. If you have any specific questions on your specific environment, please file a support case with Jive support.

     

    11/7/2016 1522hrs PST

    The ability to play videos is now addressed and working as expected. If you find videos that are not playing as expected, please notify Jive support. We are still investigating issues regarding uploading.