MobileIron is on the cutting edge of the mobile revolution. Think about how important your phone is – mobile devices are becoming increasingly critical for employees to be productive at work. This has left companies struggling to keep those devices secure while enabling access to company information and preserving employee privacy and positive user experience. More and more companies are now turning to Enterprise Mobility Management software to assist them with that priority. MobileIron is a leader in the space. MobileIron is the leading standalone EMM vendor in the 2016 Gartner Magic Quadrant. We are looking for people that can help us build the next chapter of MobileIron which means helping us scale to meet the needs of our rapidly growing customer base.
What you’ll be doing…
You will be responsible for our online Customer Support Portal and our Community. This includes managing the administration functions for our Jive platform. You will monitor, participate and build strategies to improve community collaboration. You will take full ownership of our Customer Support portal, work collaboratively across the organization and greatly improve the end users' experience on our portal and communities.
Who you are...
You are a highly motivated individual who has experience building world class customer portals and communities. You are passionate about owning and improving portal experience while working in a highly collaborative environment.
What you’ve done…
We expect you to have the following traits and skills which are critical to the success of this role.
5-7 years of experience in a customer centric role
Strong project management and communication skills
Experience maintaining an online technical support portal using Jive or other similar solutions
Salesforce administration and portal experience
Strong Analytical and Technical Writing skills
Knowledge Management Experience
Must be detail oriented and well organized
The position will be located in Mountain View, CA. The strong preference is for a local candidate.
To apply, head over to our website: Job Openings | MobileIron
If you have questions, you can reach out to me at: firstname.lastname@example.org