Week 4: New Customer Checklist

Version 3

    The final weekly assignment is for new Jive customers - or those folks who are about to become one! This check list will help you to get started quickly.

     

    There are two types of new "customer" community members:

    • New customer members starting up a new community, OR
    • New customer members coming in to help run an established community.

     

    Depending on which situation applies to you, pick the checklist below:

    New Community Check ListEstablished Community Check List

    [  ]  Gather your core team in JiveWorks
    These are the people who will coordinate the community roll out and program within your organization.

    [  ]  Ensure everyone from your core team is in JiveWorks
    These are the people who are key team members in your community within your organization.

    [  ]  Encourage your team members to engage in JiveWorks
    Getting your evangelists into JiveWorks will lead them to information that will contribute to your community's success. To start, focus on these areas in particular.

    [  ]  Encourage your core team members to engage in JiveWorks

    Getting your evangelists into JiveWorks will lead them to information that will contribute to your community's success. To start, focus on these areas in particular.

    • Your  "MyJive" support and enablement group.
    • Customer Hub for customer-only announcements and updates. Need access? Sign up here.
    • Jive Training for access to free user training videos, and learn more about our paid platform training courses.
    • Adoption Resource Center to see what you may have missed (geared towards Jive-n Cloud customers).
    • About the Community to contact the community manager and get started with how-to docs and tips-and-tricks.

    [  ]  Schedule a meeting with your Jive project manager

    This may be someone from Jive Professional Services or one of our implementation partners. If you aren't sure, we can help you figure it out. This meeting will help you determine what the first steps are for your community launch as well as your core use cases for your community.

    [  ] Figure out what's next for your community

    Do you want to grow one of your use cases? Looking to launch a new use case? Need to figure out how to measure success? We can help you brainstorm ideas to make your established community even better!

     

    Next, do these things:

    [  ] Convince a colleague who is a Jive evangelist inside your company (and is not in JiveWorks) to join JiveWorks.

    [  ] Make sure to "follow" the Customer Hub space to get notifications.

     

     

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