1. Prevent spam before it happens
Stop spam before it starts with these proactive measures.
|#||Prevention||Benefit||Admin Path URL / Settings|
|1||Utilize the "Free" Spam Prevention Micro-Service for your community*|
* NOTE: To gain the benefits of the Spam prevention micro-service, you must first create a Jive Support case requesting the Spam Prevention Service be turned on for your community.
Need help to create a Jive Support Case, see How to Create Support Cases
|Configure the Spam Prevention Micro-Service settings*||The Jive Spam Prevention Service filters all new or edited content on the community. Content that is flagged as spam will be placed into the moderation queue.|
* NOTE: Page and options available after service turned on by Jive.
Spam Prevention Service integration enabled=Check to enable
Basic Configuration Section
Request Timeout=4000 ms
Moderate on Error=Select the first radio button, "If the spam prevention service is unreachable or reports an error, place the scanned content into moderation"
Moderator Message Enabled=Check to enable
Mollom Configuration section
Strictness="Normal" (only setting here)
Non-English Character Detector Configuration Section
In communities where English is the defined language, moderate posts using other character sets=Check to enable
Suspicious User Detector Configuration
Moderates posts by users who fit a spam account profile = Do not check enable
(unless your community can afford to have accounts which are 24 hours new have all their content go into moderation.)
Repetitive Post Detector Configuration
Moderates posts with a high proportion of repeated words or phrases=Check to enable
|2||Registration Validation||Additional verification that the registrant is an individual and not a robot.||yourcommunityurl.com/admin/settings-registration.jspa|
|3||Create Keyword Interceptors||Prevents content from being created at all. Prompts user with a message stating "Sorry this content is not allowed."|
|4||Change Open Groups to Members||Change Open groups to Members Only so that users need to join the group in order to post content. This creates a barrier for the spammers to post.||In your Group, Manage > Settings > Select Public Group > Restricted|