Version 3

     

    Summary

    This document will guide you through the process of re-approving a user that was accidentally rejected through moderation.

     

    Versions

    • Verified for version: Jive 7, 8, 9, and Cloud

     

    Details

    Advanced admin console instructions:

    Steps for re-submitting a new user for approval in the advanced admin console:

    1. Access the admin console of your Jive site (www.yoururl.com/admin)
    2. Navigate to the people tab and search for the rejected users email address
    3. Select the appropriate user from the list and access their profile information
    4. Once in the user details screen select "Submit for Moderation"

    user+screen.png

     

    The user will now show in the moderation queue as awaiting approval.

     

    Simplified admin console instructions:

    Steps for re-submitting a new user for approval on a Cloud site using the Simplified Admin Console:

    1. Access the admin console of your Jive site (www.yoururl.com/admin)
    2. Navigate to the people tab and search for the rejected users email address
    3. Select the appropriate user from the list and access their user detail screen
    4. Once in the user details screen select "Activate User"

     

    activate.png

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