We had a great webinar this week that covered some best practices around leveraging a Jive-x community to address customer needs at all stages of the customer journey, with specific emphasis on support. We showed off the Jive + SFDC integration and demonstrated the value of working in the two systems and having case data accessible in both. The webinar was delivered by myself and our resident Jive-x guru of 9 years, Billy Volpone. I've attached the slides below for your convenience. Whether you attended the webinar or missed it, if you have any questions, please chime in below and we'll discuss!
FYI: Alex Larralde