Version 5

    IMPORTANT NOTE: On December 27th, 2019 and January 3rd, 2020, Jive Cloud customers are transitioning to use Amazon CloudFront as their content delivery network. For those customers who whitelist IP addresses, you will need to add the following to your list in order to not experience any service disruption:




    All Cloud and Hosted Jive instances will have the following outbound external IP addresses.


    You may need to whitelist these IP addresses if you have a service you manage that your Jive instance will be connecting to, and your service is behind a firewall. For example, if your Jive community is configured to do LDAP directory syncing, all of the connections coming from Jive will come from the following IP addresses.




    This document has been verified for version: Jive Hosted and Cloud (2016.3)


    External IPs

    • PHX (Phoenix)
    • EWR (New Jersey- Disater Recovery Site for PHX)
    • AMS (Amsterdam) +
    • LHR (London - Disater Recovery Site for AMS)


    What data center am I in?

    Generally speaking your account rep or support agent can tell you, however unless there are exceptional circumstances your datacenter will be based on your geographic region.


    Changes in Jive Cloud 2018.x - Jive's Next-Generation Cloud Platform

    Jive's 2018.x Cloud release coincides with a move in data centers for Cloud sites, moving from Jive's Phoenix datacenter to Amazon's AWS datacenter.

    To ensure proper connectivity following your 2018.x upgrade, the following additional IP addresses need to be added to your whitelist:

    AWS us-east-1 Region:,,,,,,,,,

    New EMEA Region:,,,,,


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