What do I do if..? | Crisis Communications

Version 1

    What do I do if..? | Crisis Communications

    Here is a quick overview of how to communicate with customers who are especially unhappy.

     

     

    1) The customer wants her/his money back.

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    2) The customer raises her/his voice.

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    3) The customer does not believe in your competency any more and wants to talk to your manager.

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