What´s the helpdesk about?
The Pokeshot helpdesk gives you quick answers for all kind of user support questions regarding SmarterPath and other Pokeshot products.
- Knowledge Base for SmarterPath: SmarterPath : Pokeshot Helpdesk
- Submit any request regarding SmarterPath: Submit a ticket : Pokeshot Helpdesk
When to check the Knowledge Base?
The Pokeshot Knowledge Base is available to everyone. Give this link to all your SmarterPath administrators and creators.
- If you have a user or admin question regarding any functionality.
- If you like to watch tutorials on how to use SmarterPath.
- If you want to check the product updates of the releases as well as the roadmap.
When to submit a request for SmarterPath?
You should define between 1-3 responsible people who will collect user/admin questions and then submit a request in the Pokeshot helpdesk. This way we will avoid dublicate requests and one in your company has an overview of all queries.
- You cannot find the answer to your question about SmarterPath in our Knowledge Base.
- You have a great idea on how to improve existing features in SmarterPath.
- There is a new feature idea in your mind that would support your work with SmarterPath even more.
- You experience an issue using a familiar feature of SmarterPath.